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Problem with Hub3, gaming, latency

Hey guys, I'd like some help please.

I'm getting some serious problems with gaming. Latency problems on xbox one. Fifa 19. below is some info from my router

12990000002.237256 qam21
21710000005.538256 qam5
31790000005.538256 qam6
41870000005.137256 qam7
51950000004.438256 qam8
62030000004.338256 qam9
72110000004.138256 qam10
82190000003.938256 qam11
92270000003.737256 qam12
102350000003.238256 qam13
11243000000337256 qam14
122510000002.737256 qam15
132590000003.237256 qam16
142670000002.938256 qam17
152750000002.538256 qam18
162830000002.237256 qam19
17291000000237256 qam20
183070000002.238256 qam22
193150000001.938256 qam23
203230000001.538256 qam24
214430000002.238256 qam25
224510000001.938256 qam26
23459000000138256 qam27
244670000000.538256 qam28



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.6180
2Locked38.6414986
3Locked38.62390
4Locked37.62150
5Locked38.61640
6Locked38.61100
7Locked38.9840
8Locked38.9680
9Locked37.6590
10Locked38.6470
11Locked37.6390
12Locked37.6460
13Locked37.6220
14Locked38.6390
15Locked38.6200
16Locked37.6120
17Locked37.3130
18Locked38.6240
19Locked38.9290
20Locked38.6200
21Locked38.9150
22Locked38.9130
23Locked38.690
24Locked38.6610

 

 

1257999424.825512016 qam9
2326000004.9512016 qam8
3394000005.05512016 qam7
4537000005.1512016 qam10



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Thanks

Please help.

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Re: Problem with Hub3, gaming, latency

Here are the logs

26/06/2019 16:19:33Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2019 16:19:33criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2019 16:19:33Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2019 16:19:38Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/06/2019 16:18:31criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/07/2019 12:53:48Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/07/2019 15:53:47criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/07/2019 06:48:56Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/07/2019 19:29:47criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/07/2019 08:49:8Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/07/2019 15:56:6criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/07/2019 15:35:55Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/07/2019 16:43:28ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/07/2019 00:13:32ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2019 10:15:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2019 12:39:26Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2019 08:53:51criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/07/2019 00:24:46ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2019 20:27:25criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2019 15:29:56Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Re: Problem with Hub3, gaming, latency

Anyone?
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Re: Problem with Hub3, gaming, latency

It takes a little while for the team to get back to you.

Are you connected via wireless? Do you get these same issues if you connect via a Ethernet cable?

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Re: Problem with Hub3, gaming, latency

One of your downstream channels has noise ingress, hence the Post RS Errors.  Also one of your upstream power levels in right on the line for being too high.

Check all the connections to the Hub are finger tight as loose connections can cause noise ingress.  However the high power levels will need an engineer to fix.

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Re: Problem with Hub3, gaming, latency

There's one or two minor issues but they shouldn't stop you playing your xbox.

You didn't answer the question about connection.

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Re: Problem with Hub3, gaming, latency

I play on wired connection, always have. Be stupid if anyone didn't. All connections to the hardwire are tight fit. I made that check before I got on to virgin a month ago about our internet. They sent a tech who checked everything and said all was well at our home. He left to go to the cabinet then returned telling me there was a fault at the cabinet? And that the internet should be fixed.  

Internet came back on in a matter on mins when he left. This all wouldn't be a problem if the previous tech guy didn't take our hub 2ac. We had no problems with gaming with that router and now it's just a mess. 

I am at wit's end here. I can't even enjoy my downtime after work with a few games of fifa because this hub 3 has constant problems. It is now getting beyond a joke and I won't accept my money going down the drain.

The tech on the phone today said they will work in the background and try applying some fixes. He told me to let the line settle and try some gaming around 6pm. I waited a little long and tried around 8:45pm. As per usual just shocking. 

Not worth the effort. 

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Re: Problem with Hub3, gaming, latency

Sorry you've had these problems for so long CMAC1986, I'll be happy to take a look & see if there's anything we can do to help. I'll send a Pm shortly & hope to hear back from you soon.

 

Tom

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Re: Problem with Hub3, gaming, latency

For what it's worth, the latency on my new Hub 3 is no different to what I had on the old Superhub 2ac.

How did you measure latency, and what values did you get? 

Have you run a BQM at thinkbroadband.com? If so, post the result here. 

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Re: Problem with Hub3, gaming, latency

Hey, thanks for your reply jpeg. The only thing I can say is when I had the hub 2ac things worked normal, when I say normal I did not have the issues I am experiencing now with the hub 3. So I know something is wrong and has been. I'll be honest I just left it and had faith virgin would fix it if there was a fault. I let it go for a bit of time, It's just taken its toll and thats why I am here. I use and have continued to monitor my line with thinkbroadband yes. I spoke to Virgin yesterday, they told me to monitor the line and not game for a few hours. He told me to try again at around 4pm yesterday but I left it until around 6pm. Below are the last few days.

There where a few drop outs in connection that have only began since the fault at the cabinet a month ago.

Latency Gaming

Dropped packets are when troubleshooting (put the Hub in moden mode) The max Latency (1:30pm-2:30pm) are me testing playing online. Latency rises every single time, (Just beofe 6pm and again around 10pm)

Latency Gaming

Here above was the worst for me (12:30am-2am) unplayable. Again another test (11am then I stopped and again around 1pm) again at 6pm for a brief first half of Fifa. The dropped packet at around 12pm is me power cycling the router, the last 3 are drop outs of the router.

Latency Gaming
 
Last night I tried two games of Fifa at 1am, Shocking again and thats when I pretty much gave up. All playing times the majority are out of peak hours in these tests as thats when I assume there would be better performance, Also I'd hazard a guess and say there are around 5 people in and around my area that have Virgin. Not that many
 
thanks
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