I play on wired connection, always have. Be stupid if anyone didn't. All connections to the hardwire are tight fit. I made that check before I got on to virgin a month ago about our internet. They sent a tech who checked everything and said all was well at our home. He left to go to the cabinet then returned telling me there was a fault at the cabinet? And that the internet should be fixed.
Internet came back on in a matter on mins when he left. This all wouldn't be a problem if the previous tech guy didn't take our hub 2ac. We had no problems with gaming with that router and now it's just a mess.
I am at wit's end here. I can't even enjoy my downtime after work with a few games of fifa because this hub 3 has constant problems. It is now getting beyond a joke and I won't accept my money going down the drain.
The tech on the phone today said they will work in the background and try applying some fixes. He told me to let the line settle and try some gaming around 6pm. I waited a little long and tried around 8:45pm. As per usual just shocking.
Hey, thanks for your reply jpeg. The only thing I can say is when I had the hub 2ac things worked normal, when I say normal I did not have the issues I am experiencing now with the hub 3. So I know something is wrong and has been. I'll be honest I just left it and had faith virgin would fix it if there was a fault. I let it go for a bit of time, It's just taken its toll and thats why I am here. I use and have continued to monitor my line with thinkbroadband yes. I spoke to Virgin yesterday, they told me to monitor the line and not game for a few hours. He told me to try again at around 4pm yesterday but I left it until around 6pm. Below are the last few days.
There where a few drop outs in connection that have only began since the fault at the cabinet a month ago.
Dropped packets are when troubleshooting (put the Hub in moden mode) The max Latency (1:30pm-2:30pm) are me testing playing online. Latency rises every single time, (Just beofe 6pm and again around 10pm)
Here above was the worst for me (12:30am-2am) unplayable. Again another test (11am then I stopped and again around 1pm) again at 6pm for a brief first half of Fifa. The dropped packet at around 12pm is me power cycling the router, the last 3 are drop outs of the router.
Last night I tried two games of Fifa at 1am, Shocking again and thats when I pretty much gave up. All playing times the majority are out of peak hours in these tests as thats when I assume there would be better performance, Also I'd hazard a guess and say there are around 5 people in and around my area that have Virgin. Not that many