I moved over to Virgin from FTTC approx. 6 months ago, in that time I havent done any gaming due to time constraints however I have done some gaming over the Christmas period and found my games to be very laggy/suspected packet loss, the connection was so bad last night that I setup a TBB monitor on my connection which has now been running a little over 24 hours. Any thoughts on why my minimum latency is so high even during the early hours of the morning? I'm suspecting the issue could be more than over utilisation although I do think that played a part yesterday afternoon where you can see ping spikes on the graph.
Superhub 3 in modem mode, direct connection to Asus AC66U Router, majority of devices within my house are hardwired on gigabit ethernet including my Xbox One and gaming PC. The only devices to use WiFi are mobile devices/tablets.
Thanks in advance,
Hopefully the below from the Superhub may shed some light:
Your downstream power levels are edging up towards the upper limit, so a bit on the high side, but are just within spec, but all of your upstream channels are out of spec (over a reported value of 5.0 dBmV). As DOCSIS works by keeping all 32 channels synchronised between the street cabinet and your hub, upstream problems affect the synchronisation and often manifest through downstream symptoms like slow speeds, disconnections, packet loss or latency.
As with most cable performance problems, if it isn't an area fault under investigation this will require a technician visit to fix, and the easiest way of getting that sorted is to wait for the VM forum staff to pick this up and advise accordingly.
And just to add, this has NOTHING to do with your local setup - the hub stats show that the problem is between the hub and the CMTS, and the BQM shows the performance between Thinkbroadband's servers and your hub. If you try and phone this in, the offshore script jockeys will have you piffling around with pointless tests and reconfiguration because they don't understand the technology, and because they're working to some of the poorest support scripts I've ever encountered.
Looking at your BQM I suspect this is a cable configuration issue, and any utilisation effects will be small - when the power levels are sorted I would hope that the minimum latency would drop back to a normal value of 16-19 ms, and although there probably will still be some minor peak spiking it shouldn't be sufficient to impair gaming.
Tried to PM you however PM keeps failing to send. Engineer visited yesterday and installed an attenuator to bring signal levels down however after 24 hours there is still very little, if any difference in in ping and packet loss. Could you have another look at the below and see if any issues stand out to you?