This was a test last night connected direct to a laptop:
And this is it overnight back through my pfsense router:
Just for clarity, this is Wednesday (the spike during the day is me downloading Borderlands 3, so I'm not too concerned about that part):
And this is Thursday. Spot the Hub software upgrade around 3:45 am
Can some from Virgin Media please respond? The last support person I spoke to said to 'monitor' for 24 hours. I think it's clear that there's an issue that was introduced when the Hub upgraded. Coincidentally, the issue I had 3 weeks ago also occurred just after a Hub software update.
Techs visited yesterday. Replaced pretty much all the hardware they could (including a new SuperHub 3) and ensured all signal levels were Ok.
Sadly, issue still persists. New SuperHub is running the software version (v9.1.1811.401) that seems to have coincided with the introduction of these issues for me.
As requested, I've emailed the tech who visited with all the evidence I have to date. I haven't had a response yet. Happy to forward this to anyone else at Virgin Media to see if we can get to the bottom of this.
While I can't fault the techs who visited, I'm getting rather frustrated that after a month this issue is still ongoing. Any chance of the firmware being rolled back to try to remove this issue? Obviously at the moment I really need a stable broadband connection due to working from home.
I have posted a general thread in 'Speed' too, as I don't seem to be the only one that is experiencing these issues immediately after a hub upgrading to the new software.
For clarity, I don't think this is a general capacity issue caused by people now working from home. This issue has been happening since the end of February, and seems to coincide with the introduction of new SuperHub software.
Can someone from VM please comment on this, as it's having a massive impact on both my ability to work from home, and my 11 year old's sanity due to the frustration caused by very poor online gaming performance.
What are the chances of getting the SuperHub downgraded to the previous software version? Is there any point in trying a SuperHub 4?
Il admit issues arenannoyin like thisnsince december 2 tech visits later still bad ur bqm is far better than mine over this time id have ur pings than mine. Vm dont want to help. This bqm is my average shocking VM