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Message 11 of 47
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Re: Poor gaming performance

Just adding this to see if it's of use to keep an eye on it.

5c4a254c247f3bddbc6abeae2ab6a2b0497f7987

 

Andy

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Message 12 of 47
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Re: Poor gaming performance

How quickly would you expect 'staff' to notice this on here and make contact regarding a potential visit?

Would like to get this sorted as soon as possible obviously.

Thanks

Andy

 

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Message 13 of 47
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Re: Poor gaming performance

Hi adhawkins,

 

Thank you for reaching out to us and welcome back to our community, I am sorry to hear you are having issues while gaming.

 

I was unable to locate you account to have a look our end, So I can look into this further I will invite you into a private chat, I will send an invite shortly, please click on the purple envelope to accept.

 

Kind regards

 

Paul.

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Message 14 of 47
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Re: Poor gaming performance

Hi Paul,

I've responded.

Andy

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Message 15 of 47
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Re: Poor gaming performance

Hi And,

 

We are unable to give you a specific time only time slots however the technician does generally call when he is on his way.

 

Kind regards

 

Paul.

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Message 16 of 47
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Re: Poor gaming performance

Hi Paul,

Thanks, I understand.

Hopefully this can be resolved fairly quickly tomorrow.

Andy

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Message 17 of 47
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Re: Poor gaming performance

Hi Andy,

 

I am sure this will get resolved tomorrow, the technician will check everything to make sure he get to the bottom of the issue.

 

Kind regards

 

Paul.

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Message 18 of 47
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Re: Poor gaming performance


@adhawkins wrote:

Great, thanks for the update.

Hopefully one of the forum staff will pick on this post soon.

Any way to draw their attention to it quicker?

Thanks

Andy


Hi Andy

Glad to see that a tech has been booked.  For future reference, the more you and others post on a thread the longer it takes to get a staff response.  As this is primarily a community forum where customers help each other the system sees activity on a thread as the community helping.  This results in the thread being put to the back of the staff work queue ever time a post is added to the thread.

So to answer your question, posting less usually gets a faster staff response.  Counterintuitive I know, as on most forums "bumping" a thread usually helps, but not round here.

______________________
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My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

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Message 19 of 47
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Re: Poor gaming performance

Tech has just been, he confirmed signal levels looked high, and swapped out an attenuator.

This is what I'm seeing now.

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14990000005.140256 qam12
24110000004.638256 qam1
34190000004.840256 qam2
44270000004.938256 qam3
5435000000538256 qam4
6443000000538256 qam5
7451000000540256 qam6
8459000000538256 qam7
94670000004.938256 qam8
104750000004.838256 qam9
11483000000540256 qam10
12491000000540256 qam11
13507000000540256 qam13
14515000000540256 qam14
155230000004.938256 qam15
165310000004.840256 qam16
175390000004.640256 qam17
185470000004.838256 qam18
195550000004.938256 qam19
20563000000540256 qam20
215710000005.140256 qam21
22579000000538256 qam22
23587000000540256 qam23
245950000005.340256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3128357784
2Locked38.91664211616
3Locked40.31584011424
4Locked38.61511711186
5Locked38.91502511087
6Locked38.91480210687
7Locked40.31410912137
8Locked38.91365710398
9Locked38.9130447533
10Locked38.9126657458
11Locked40.3127297460
12Locked40.3124897541
13Locked40.9126667493
14Locked40.3125538113
15Locked38.9123548029
16Locked40.3127007676
17Locked40.3130377435
18Locked38.9128597598
19Locked38.9126287987
20Locked40.3123188054
21Locked40.3118287955
22Locked38.9115147823
23Locked40.3113028257
24Locked40.3107557480

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1462000003.875512064 qam7
2394000003.85512064 qam8
3537000003.9512064 qam6
4326000003.85512064 qam9



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Will continue to monitor, but hopefully now the signal levels are where they should be at least.

Thanks

Andy

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Message 20 of 47
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Re: Poor gaming performance

Hi,

Tech left about two hours ago, but Think Broadband monitor is still showing spikes:

47ec1a37e03be264bd4d1646f4b9d1a436e2627a-19-02-2020

 

Any suggestions?

Andy

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