Thank you for reaching out to us and welcome back to our community, I am sorry to hear you are having issues while gaming.
I was unable to locate you account to have a look our end, So I can look into this further I will invite you into a private chat, I will send an invite shortly, please click on the purple envelope to accept.
Hopefully one of the forum staff will pick on this post soon.
Any way to draw their attention to it quicker?
Glad to see that a tech has been booked. For future reference, the more you and others post on a thread the longer it takes to get a staff response. As this is primarily a community forum where customers help each other the system sees activity on a thread as the community helping. This results in the thread being put to the back of the staff work queue ever time a post is added to the thread.
So to answer your question, posting less usually gets a faster staff response. Counterintuitive I know, as on most forums "bumping" a thread usually helps, but not round here.
My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks