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skillboy
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Poor Latency COD Warzone

Unable to play COD warzone at times due to the horrendous latency with VM, When i was on a FTTC connection had no issues at all.

Here is a BQM of the connection.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/c672bf322e4e8367f9db9cca4b74907b9493b665-20-07-2021

 

 

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skillboy
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Message 2 of 15
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Re: Poor Latency COD Warzone

Warzone was unplayable again last evening, Lagging everywhere.

BQM 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/b9d765e8ec371851492908ac59c21a360d0c84d6-21-07-2021

 

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mjpartyboy
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Message 3 of 15
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Re: Poor Latency COD Warzone

Welcome to DOCSIS broadband.
SH2 modem mode | AC86U router | AC68U node
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Robert_P
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Re: Poor Latency COD Warzone

Hello skillboy

 

Thanks for raising your broadband connection issues with us via the forums. We understand the frustration this can cause.

 

We've checked your equipment and connection and everything appears to be within the ranges and spec's we'd expect to see. From the BQM it does appear there are latency issues, particularly in the late evening/early night time.

 

You mentioned Warzone, what device do you use to play this on? What type of connection is used with this device? Do you experience this with other titles you might play online?

 

Any online game is also reliant on the server's the game/developer use, we'd always recommend using a wired connection for the fastest most stable connection possible. 

We have these tips available to help with broadband issues:

Thanks 

 

Rob

 

 

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skillboy
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Message 5 of 15
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Re: Poor Latency COD Warzone

I am using PS5 Console Hardwired using a Cat 6 Lan cable.

Have been having issue's for quite a while and get alot of Jitter from the connection.

Rocket league always seems to show a higher latency compared to other users or friends I play with again think this is related to the VM network as when i had a FTTC connection I never once had a issue with that.

here are some of the logs from the router

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
13550000000.240256 qam28
22030000001.240256 qam9
32110000001.240256 qam10
4219000000140256 qam11
5227000000140256 qam12
62350000000.940256 qam13
72430000000.540256 qam14
82510000000.440256 qam15
92590000000.540256 qam16
102670000000.740256 qam17
112750000000.540256 qam18
122830000000.440256 qam19
132910000000.540256 qam20
142990000000.540256 qam21
153070000000.240256 qam22
163150000000.240256 qam23
173230000000.240256 qam24
183310000000.540256 qam25
193390000000.740256 qam26
203470000000.740256 qam27
213630000000.740256 qam29
223710000000.740256 qam30
23379000000140256 qam31
243870000000.540256 qam32


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked40.95283
2Locked40.3194221
3Locked40.3140203
4Locked40.3125192
5Locked40.3101171
6Locked40.3128104
7Locked40.3102174
8Locked40.3106114
9Locked40.975123
10Locked40.399110
11Locked40.992115
12Locked40.380108
13Locked40.36799
14Locked40.35693
15Locked40.93990
16Locked40.945121
17Locked40.338105
18Locked40.95065
19Locked40.956110
20Locked40.34756
21Locked40.94771
22Locked40.96184
23Locked40.93195
24Locked40.94197

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000039512064 qam1
23940000437512064 qam4
34620002437512064 qam3
45370001938512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0030
3ATDMA0010
4ATDMA0010








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skillboy
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Message 6 of 15
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Re: Poor Latency COD Warzone

Something is not right with the connection as I have check the SNR levels today and have seen Major POST RS ERROS

skillboy_0-1627165732240.png

 



Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11550000001.240256 qam3
21390000001.440256 qam1
31470000001.540256 qam2
41630000001.240256 qam4
5171000000140256 qam5
61790000001.240256 qam6
71870000001.240256 qam7
81950000001.240256 qam8
9203000000140256 qam9
102110000000.940256 qam10
112190000000.940256 qam11
12227000000140256 qam12
132350000000.740256 qam13
142430000000.440256 qam14
152510000000.240256 qam15
162590000000.240256 qam16
172670000000.540256 qam17
182750000000.540256 qam18
192830000000.440256 qam19
202910000000.540256 qam20
212990000000.540256 qam21
223070000000.240256 qam22
233150000000.440256 qam23
243230000000.240256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.31341191100737
2Locked40.32057787105698
3Locked40.31511877114505
4Locked40.965440554534
5Locked40.346087910569
6Locked40.33576556985
7Locked40.929013551
8Locked40.32257233
9Locked40.31670211
10Locked40.31212356
11Locked40.3874180
12Locked40.9809163
13Locked40.9751287
14Locked40.3462172
15Locked40.9285220
16Locked40.9165195
17Locked40.3133192
18Locked40.3109344
19Locked40.970164
20Locked40.356204
21Locked40.9102170
22Locked40.958403
23Locked40.979131
24Locked40.375140

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000939.5512064 qam1
23939998137.3512064 qam4
34620000038512064 qam3
45370000038.5512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0010
4ATDMA0000
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skillboy
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Message 7 of 15
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Re: Poor Latency COD Warzone

Also have tried a Factory Reset a few times

Router has been powered on for the following time 

System up time: 1 days 5h:26m:34s



Network Log

Time Priority Description

24/07/2021 23:29:43noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/07/2021 14:01:57Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/07/2021 05:15:10criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/07/2021 19:45:42Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/07/2021 14:27:41noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/07/2021 13:53:24criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/07/2021 13:50:24noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/07/2021 13:37:0noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/07/2021 13:33:48criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/07/2021 13:33:8Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/07/2021 13:33:3Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/07/2021 13:25:45noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/07/2021 13:12:3noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/07/2021 13:11:23noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/07/2021 07:51:46criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/07/2021 02:26:33Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/07/2021 00:23:40noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/07/2021 00:23:40ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2021 00:04:4criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/07/2021 11:37:59Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Andrew-G
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Re: Poor Latency COD Warzone

Network log confirms an unreliable connection, and you're right the post-RS (uncorrectable) errors are a problem; given the clustering around lower frequencies I'm guessing are noise ingress from external radio sources.  The BQM suggests this is intermittent, so could be (as examples) ham radio, radar reflections from aircraft, or emergency services radio.

It'll need a technician to come and check the connections and cabling.  The forum staff can arrange that for you.  Don't try phoning it in, you'll just get the run-around by script-following agents who haven't a clue what they're talking about. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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skillboy
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Re: Poor Latency COD Warzone

Thanks Andy 

Is there a way to flag this to one of the forum team so they can pick this up and arrange a engineer visit. 

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Gareth_L
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Message 10 of 15
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Re: Poor Latency COD Warzone

Hello skillboy

Thanks for your post. Sorry you are having a few issues with your services 

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L
 

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