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halifax1983
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On our wavelength
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Please check these stats. Getting lots of latency while playing online games

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9376161
2Locked38.92345179
3Locked38.92833175
4Locked40.312310421
5Locked38.921765892
6Locked38.6447201
7Locked38.61173182
8Locked38.92037184
9Locked40.3780204
10Locked40.91181150
11Locked40.9394110
12Locked38.6474104
13Locked38.9761122
14Locked38.984696
15Locked40.991198
16Locked38.92712117
17Locked38.91261154
18Locked38.6354143
19Locked38.6372103
20Locked38.939983
21Locked38.9378113
22Locked38.938964
23Locked38.9345113
24Locked38.935790

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000438512064 qam10
23940000038512064 qam12
34619997638512064 qam11
46029999138512064 qam9

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0010
4ATDMA0000

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
873254k;fg87dsfd;kfoA,.iy


Primary Downstream Service Flow

SFID15392
Max Traffic Rate575000000
Max Traffic Burst42600
Min Traffic Rate0


Primary Upstream Service Flow

SFID15391
Max Traffic Rate38520000
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort
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Adduxi
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Re: Please check these stats. Getting lots of latency while playing online games

Too many PostRS errors, so they need a technician to fix.

Also please stick to the one thread you created earlier.  Please check these stats. Getting terrible lag - Virgin Media Community - 4865035

This double post will just contuse the issue.  

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Hayley_S
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Re: Please check these stats. Getting lots of latency while playing online games

Hello @halifax1983,

 

Welcome back! Thanks for posting.

 

I am sorry for any issues with your broadband.

 

I located your account, I am unable to see any downstream errors on your equipment currently. It does mention a device is too close to the Hub. Can you make sure nothing with Bluetooth is to close to the Hub?

 

Many thanks,

Hayley
Forum Team



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halifax1983
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Re: Please check these stats. Getting lots of latency while playing online games

Problem seems to have resolved itself thank you

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Kath_F
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Re: Please check these stats. Getting lots of latency while playing online games

Hi halifax1983, 

Thanks for coming back to us on this. 

We're glad to hear that things are resolved for you now. If you do have any further issues, pop back here and let us know. 

Take care, 

Kath_F
Forum Team




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