on 16-09-2023 21:04
I've recently found that when I attempt to log into the Playstation network I'm being blocked. I've confirmed that virgin media is the issue because if I connect my PS5 to mobile phone network I am able to access the PSN network. In addition to this I've found that when I visit: https://www.playstation.com/en-gb/playstation-network/ and click "Sign in" I get back a "not acceptable" - I can confirm the issue I'm facing is identical to what's being described in this post: https://community.virginmedia.com/t5/Forum-Archive/Playstation-Network-Unable-to-sign-in-406-quot-no... which it appears there was no resolution.
Could someone from the Virgin team please confirm how to resolve such an issue. FWIW I've also tried resetting my modem multiple times too.
on 16-09-2023 21:10
Also to add to the above I've ran the diagnostic tool from the internal admin page and I'm being returned the following:
on 19-09-2023 09:57
Hello deej05.
Thanks for your post.
Sorry to hear about the connection issue with your PS5.
Can I just ask if the connection is hard wired from our Hub to the console?
Do you have any pods connected at all ort any 3rd party boosters?
Gareth_L
on 19-09-2023 14:06
on 09-10-2023 21:39
Hi Gareth,
Thanks for the response. The PlayStation isn’t hardwired, and I’m connected over Wi-Fi
on 09-10-2023 21:40
Hi There,
Could you let me know how we know this for sure? It seems that it fixed it self and now im facing the same issue again
on 11-10-2023 17:54
Hi Gareth,
I'm still having issues. It seems to be very intermittent that this issue keeps happening.
on 13-10-2023 20:22
The nature of the issue would indicate this may be on PlayStations side, if we were blocking the service this wouldn't be intermittent it would be blocked continuously. Have you contacted PlayStation UK support to see if they're aware of any issue at all?
Rob