Virgin Media Community

[Conorwilkes]

So everytime I try to connect my WiFi it won’t connect at the internet stage however wired connection works, everything else in the house is working on the WiFi I have tried everything I can think of such as changing the dns codes doing a hard reset on the WiFi etc does anyone know what is going on it’s been going on for 5 days now but the hotspot on my phone is working fine, there is also 2 PlayStations in the house and the issue is on both

[SCA1972]

Have the PlayStations been able to connect via WiFi before and have now stopped connecting?

Based on similar posts I have found online there appears to be a glitch with the PS4 and so you might be better taking this up with Sony.  It seems like the WiFi settings that are stored on the PS4 can become corrupted and you need to remove them and reconnect.  As far as I can tell the only sure fire way of removing the settings is to initialise the PS4, but that is a bit drastic.

Another option could be to setup a guest network on your hub and try connecting the PS4 to the guest wireless SSID.  If the issue is just with the settings stored for the main VM SSID on your PS4, then connecting to a new one could bypass the issue.  You could also test this by renaming your main VM SSID but that impacts all your other wireless devices that would need to be setup for the new SSID and may not fix the issue.

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Scott

My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

[Conorwilkes]

Well initialised one PS4 that didn’t fix the issue I’m afraid 

[SCA1972]

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@Conorwilkes wrote:

Well initialised one PS4 that didn’t fix the issue I’m afraid 

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Sorry to hear that. Have you tried the guest network option?

______________________
Scott

My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

[parr86lid2]

A wired connection is better for online gaming so if it is possible for you to use wired connection then it is pointless to use wifi.

Why the ps4 won't connect using wifi is a question I can't answer. Sorry.

[Conorwilkes]

I renamed my main VM SSID instead still no effect 

[RedGooner]

Can you turn your Mobile Phone into a HOTSPOT, connect the PS4 to the Phone via Wifi.

If this works, it proves the PS4 WIFI is working.

Also on your SH3 make the SSID for both 2.4GHz and 5GHz different, having the same name, this has fixed issues before.

Ie SSID and SSID_5G