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Ping spiking super high randomly (overnight)

Hi

To keep it short, yesterday morning all was OK when playing Fortnite. (ETHERNET)

I come home yesterday and my ping spikes from a usual 20 or below to a 60-140 constantly, most of the time with tons of packet loss.

I've ran countless tests and my ping looks normal, no real issues, even on certain speedtests when connecting to european servers I had a good ping so why the sudden issue?

I cant play any game for more than 2 mins without it going awol.

I need a fix asap and ive tried a bunch of "fixes" to no avail

 

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Re: Ping spiking super high randomly (overnight)

Can you post your upstream and downstream power levels..

 

Go to 192.168.0.1

 

Do NOT LOG IN- Click router status

 

hub31.jpg

 

And post Downstream and Upstream levels..

 

shub32.png

 

Also post network logs

 

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Re: Ping spiking super high randomly (overnight)

It wont let me paste everything I keep getting an error 

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Re: Ping spiking super high randomly (overnight)

So screenshot em?

 

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Re: Ping spiking super high randomly (overnight)

notepad_kludEvFnp8.pngnotepad_vgGdTco95x.png

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Re: Ping spiking super high randomly (overnight)

need help
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Re: Ping spiking super high randomly (overnight)

Youll likely need an engineer out if the area is not reporting a fault

@ModTeam 

Can someone pick up and check?

 

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Re: Ping spiking super high randomly (overnight)

Hi pawsyh,

Thanks for your first post and welcome to our forums page.

Very sorry to hear you are having issues with your service. Unfortunately, I haven't been able to check things from here for you so I will need some more information from you so I can do this. I'll drop you a PM asking for the details I would need and if you can reply to that, I'll be more than happy to check things out for you.

Thanks

Lindsey_C

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