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Gamingbrother
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Ping spikes

 

 I’am experiencing  massive lag spikes when I’am playing some fortnite. I have a wired connection and it’s really annoying can someone help me out please it’s been going on for a week. Look below for router status

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1339000000-1.440256 qam26
2203000000-1.240256 qam9
3211000000-1.240256 qam10
4219000000-1.240256 qam11
5227000000-1.540256 qam12
6235000000-1.740256 qam13
7243000000-1.740256 qam14
8251000000-1.940256 qam15
9259000000-1.740256 qam16
10267000000-1.240256 qam17
11275000000-1.540256 qam18
12283000000-1.740256 qam19
13291000000-2.238256 qam20
14299000000-1.738256 qam21
15307000000-1.440256 qam22
16315000000-1.440256 qam23
17323000000-1.540256 qam24
18331000000-1.540256 qam25
19347000000-1.440256 qam27
20355000000-1.940256 qam28
21363000000-2.740256 qam29
22371000000-340256 qam30
23379000000-2.940256 qam31
24387000000-340256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.9309191
2Locked40.383263884
3Locked40.352562565
4Locked40.348243107
5Locked40.3149564111
6Locked40.3175093626
7Locked40.336401473
8Locked40.928401281
9Locked40.92789891
10Locked40.32740675
11Locked40.92686632
12Locked40.32923539
13Locked38.92608891
14Locked38.91896500
15Locked40.3750361
16Locked40.3642156
17Locked40.3789201
18Locked40.3462225
19Locked40.9238274
20Locked40.3480197
21Locked40.330686
22Locked40.3187107
23Locked40.3162135
24Locked40.3119209
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Andrew-G
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Re: Ping spikes

Not much wrong with downstream power or SNR.  Error levels are highish, but depend on when the hub was last rebooted.  Suggest you post the Upstream data and the Network log.  Then do a restart of the hub, leave it overnight and repost the downstream data to show what around 12 hours of error count is.

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Gamingbrother
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Re: Ping spikes

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1258000004.375512064 qam12
2326000004.404512064 qam11
3394000004.425512064 qam10
4462000004.425512064 qam9



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Gamingbrother
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Re: Ping spikes

 

TimePriorityDescription12/10/2020 16:39:52Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;11/10/2020 20:50:21criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;11/10/2020 19:02:57noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;11/10/2020 11:37:10Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;10/10/2020 18:24:0criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;10/10/2020 11:16:44noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;09/10/2020 15:26:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;09/10/2020 09:39:25noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;09/10/2020 09:39:25ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;08/10/2020 23:47:54Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;08/10/2020 18:28:30noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;08/10/2020 00:10:18criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;07/10/2020 23:45:22Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;07/10/2020 02:48:16criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;07/10/2020 02:47:13criticalDHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;07/10/2020 02:46:3criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;07/10/2020 02:45:30Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;07/10/2020 02:44:29criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;07/10/2020 02:43:55criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;07/10/2020 02:43:45criticalDHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

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Andrew-G
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Re: Ping spikes

Nothing striking in that data, although some hints of possible trouble in the network log.  How are the downstream errors?

I'm now wondering about the possibility of an area fault or over-utilisation (congestion).  Set up a Broadband Quality Monitor, let it run for a minimum of 24 hours and then post a link to a shared graph back here, and we can see what that shows.

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Gamingbrother
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Re: Ping spikes

BBEC22AB-6003-4601-AC62-8200D21E3C6A.jpeg

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Tom_F
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Re: Ping spikes

Hi Gamingbrother, thanks for getting in touch - Sorry for the delay getting back to you.

 

I'm also sorry for any problems you've had with your connection. 

 

I wasn't able to run any checks from here using your forum details alone, so please get back to me via PM if you have continued to experience this problem and we'll be able to look further into it for you. 

 

Tom

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