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dws90
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Message 1 of 10
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Ping spikes makes gaming impossible

I recently had Virgin installed after moving house and whenever I'm playing games I have a steady ping of around 40ms but every 30 seconds or so it spikes up to 250ms+ and then goes back down making it impossible to play properly. 

I have run tests on ping websites and they show the same, level for a while, big spike and back to level again. I have also run puma 6 tests and get red boxes all over the place. 

I never had these problems at my old property (in a different area). Is it worth trying my old router or is this more of a network issue?

I am on my cooling off period until Thursday so if it isn't fixed by then will be looking to cancel. Will try and post stats below. 

https://www.netmeter.co.uk/ping-test/202114-41968-90e3.html

https://www.thinkbroadband.com/broadband/monitoring/quality/share/d630fa8e6e0eb3887de98368457c6406d3af860b

 

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dws90
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Re: Ping spikes makes gaming impossible

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11867500005.940256 qam7
21387500005.140256 qam1
31467500005.540256 qam2
41547500005.840256 qam3
51627500005.840256 qam4
6170750000640256 qam5
71787500005.938256 qam6
8194750000640256 qam8
92027500005.840256 qam9
102107500005.640256 qam10
112187500005.540256 qam11
122267500005.440256 qam12
132347500005.340256 qam13
14242750000540256 qam14
15250750000540256 qam15
162587500004.940256 qam16
172667500004.640256 qam17
182747500004.340256 qam18
192827500004.340256 qam19
202907500004.140256 qam20
212987500004.440256 qam21
223067500004.440256 qam22
233147500004.340256 qam23
243227500004.540256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3250
2Locked40.3130
3Locked40.370
4Locked40.370
5Locked40.3150
6Locked40.3110
7Locked38.9220
8Locked40.9160
9Locked40.3140
10Locked40.3100
11Locked40.3240
12Locked40.3250
13Locked40.3290
14Locked40.3120
15Locked40.3210
16Locked40.390
17Locked40.3140
18Locked40.9110
19Locked40.350
20Locked40.9190
21Locked40.3240
22Locked40.3280
23Locked40.3240
24Locked40.360
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dws90
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Re: Ping spikes makes gaming impossible

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14619997432.5512064 qam1
22580000031.5512064 qam4
33260000032512064 qam3
43940000931.5512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0001
3ATDMA0000
4ATDMA0010
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dws90
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Message 4 of 10
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Re: Ping spikes makes gaming impossible

Network Log

Time Priority Description

10/04/2021 14:14:14noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/04/2021 11:56:14noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/04/2021 11:56:14ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2021 22:09:24criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/04/2021 17:43:27criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/04/2021 17:42:57Warning!TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/04/2021 17:42:57criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/04/2021 17:25:43criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/04/2021 17:25:13criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/04/2021 17:25:13Warning!TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/04/2021 17:25:13criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/04/2021 17:25:13criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/04/2021 01:28:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/04/2021 17:05:55noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/04/2021 17:05:55ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/04/2021 06:11:17criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/04/2021 17:07:54noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/04/2021 17:02:49criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/04/2021 17:02:19Warning!TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/04/2021 17:02:18criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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dws90
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Message 5 of 10
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Re: Ping spikes makes gaming impossible

Ping test on router to BBC: 

PING www.bbc.co.uk (212.58.233.254): 64 data bytes
72 bytes from 212.58.233.254: seq=0 ttl=54 time=20.000 ms
72 bytes from 212.58.233.254: seq=1 ttl=54 time=1960.000 ms
--- www.bbc.co.uk ping statistics ---
3 packets transmitted, 2 packets received, 33% packet loss
round-trip min/avg/max = 20.000/990.000/1960.000 ms

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Andrew-G
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Message 6 of 10
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Re: Ping spikes makes gaming impossible

There's an easy spot - upstream power levels are too low, and that's harming the reliability of your connection.  I'll flag for forum staff to comment, chances are it'll need a technician visit and they can arrange that if needed.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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dws90
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Message 7 of 10
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Re: Ping spikes makes gaming impossible

Great, thank you! 

Hopefully that will fix it 🙂

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Natalie_L
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Message 8 of 10
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Re: Ping spikes makes gaming impossible

Hi dws, 

 

Thank you for reaching out to us here on the Community. 

 

I am sorry to hear you have been experiencing issues with your service. 

 

I would be happy to take a look in to this further from our side so I am going to pop you over a private message to grab a few more details. 

This message will be available via the purple envelope on the top right of this page. 

 

Speak soon, 

 

 

 

Nat
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dws90
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Message 9 of 10
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Re: Ping spikes makes gaming impossible

Thank you, have replied.

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Natalie_L
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Re: Ping spikes makes gaming impossible

Hi dws90, 

 

Apologies for the delay in response, I have sent you over a reply now 🙂 

 

Thanks

Nat
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