If you message me the Mac ID on bottom of hub I can have a look at it tomorrow to see what’s happening with it and advise you if you need a tech to sort
If I've helped in any way, please give me Kudos and mark my response as a helpful answer!
Fancy £50 off your bill? Ask me how and you might just get it!
I am a serving Field Technician at Virgin however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such