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Ping spikes and some packet loss

Started getting ping spikes in the evening and some packet loss that is kicking me out of games. Can anyone take a look at this?

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14110000002.540256 qam31
22030000001.738256 qam9
32110000001.537256 qam10
42190000001.738256 qam11
52270000001.438256 qam12
62350000001.438256 qam13
72430000001.938256 qam14
8251000000238256 qam15
92590000001.738256 qam16
102670000001.938256 qam17
112750000001.738256 qam18
122830000001.738256 qam19
132910000001.538256 qam20
142990000002.238256 qam21
153070000002.238256 qam22
163150000001.738256 qam23
173230000001.538256 qam24
183630000001.738256 qam25
193710000002.540256 qam26
203790000002.438256 qam27
213870000001.740256 qam28
22395000000240256 qam29
234030000002.540256 qam30
244190000001.740256 qam32

 

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.340
2Locked38.650
3Locked37.640
4Locked38.650
5Locked38.650
6Locked38.900
7Locked38.950
8Locked38.940
9Locked38.900
10Locked38.650
11Locked38.960
12Locked38.960
13Locked38.900
14Locked38.660
15Locked38.960
16Locked38.900
17Locked38.660
18Locked38.950
19Locked40.300
20Locked38.960
21Locked40.360
22Locked40.3110
23Locked40.3140
24Locked40.900

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1462000024.625512064 qam3
2326000194.625512064 qam5
3393999964.625512064 qam4
4536999934.625512064 qam2

 

General Configuration

Network access
Allowed
Maximum Number of CPEs
3
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
KDHSUBsgvca69834ncxv

 

Primary Downstream Service Flow

SFID170
Max Traffic Rate57500000
Max Traffic Burst10000
Min Traffic Rate0



Primary Upstream Service Flow

SFID169
Max Traffic Rate5250045
Max Traffic Burst16320
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort

 

Time Priority Description

22/10/2020 18:33:56noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/10/2020 02:11:35criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
My Broadband Ping - Virgin Media Lag Spikes
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Re: Ping spikes and some packet loss

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Re: Ping spikes and some packet loss

Hi there @CAI 

 

Thanks for your post and sorry for the delay in response. We have been very busy and doing all we can to get to each community post ASAP. 

 

Sorry to hear that you've been having issues with your broadband. I appreciate this would be frustrating. I've been able to locate your account and I can see that there are no issues with the hub at the moment, however there are some issues with the wireless connections. 

 

I can see that some devices are too close/too far away to the hub. Have you tried rebooting the hub to ensure that all devices are on the best channel? 

 

Thanks, 

 

 

Hollie - Forum Team


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