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Ping spikes and packet loss throughout the day

I've been receiving packet loss and ping spikes for months now, with recently upgrading to a 350 mb package I thought the issue would resolve itself, to my disappointment hasn't been so. 

Any help would be greatly appreciated as I'm at a complete loss.

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Re: Ping spikes and packet loss throughout the day

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13310000004.936256 qam25
22670000001.735256 qam17
32750000000.935256 qam18
42830000001.435256 qam19
52910000002.536256 qam20
62990000003.235256 qam21
73070000003.736256 qam22
83150000004.336256 qam23
93230000004.636256 qam24
103390000005.136256 qam26
113470000005.536256 qam27
123550000005.836256 qam28
133630000005.637256 qam29
143710000005.536256 qam30
153790000005.536256 qam31
163870000005.536256 qam32
173950000005.536256 qam33
184030000005.336256 qam34
194110000004.536256 qam35
20419000000436256 qam36
214270000003.736256 qam37
224350000003.536256 qam38
234430000003.236256 qam39
244510000003.236256 qam40

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked36.6160820
2Locked35.7306559
3Locked35.5295052
4Locked35.7281867
5Locked36.3206743
6Locked35.7216219
7Locked36.3185412
8Locked36.3188614
9Locked36.6172348
10Locked36.3172637
11Locked36.6146411
12Locked36.3175622
13Locked37.3153116
14Locked36.6171714
15Locked36.6155833
16Locked36.3159740
17Locked36.616699
18Locked36.3176110
19Locked36.3182110
20Locked36.3195012
21Locked36.6189339
22Locked36.616849
23Locked36.6198520
24Locked36.6176923
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Re: Ping spikes and packet loss throughout the day

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13260000042.8512064 qam5
23939997942.8512064 qam4
34619997942.8512064 qam3
45370002142.8512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0010
3ATDMA0000
4ATDMA0000
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Re: Ping spikes and packet loss throughout the day

Please help

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Re: Ping spikes and packet loss throughout the day

Post your hub's Network log, and set up a BQM.  The BQM won't show anything much useful for 24 hours, and you'll need to post a link to a shared graph.  A link to your logged in BQM page won't be visible to us, and screenshots are at risk of not being approved.

Looking at data already posted there's nothing obviously wrong, although the spread of power levels from 0.9 to 5.8 dBmV is approaching the practical limit, and there's breakthrough uncorrected (post-RS) errors on all channels.  When was the hub last rebooted, as that's when the error count is from?

In terms of what you describe of day time latency and packet loss it might be this, but the BQM will tell us whether that is in fact the case.

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