when playing games the ping is steady for about 10 seconds then jumps up to ~500ms in all games ive tried, either leading to a massive lag spike or disconnect, its impossibly to game
My speed is fine, gig1 - getting advertised speeds
We had an engineer come over already since our speeds were not as advertised and he sorted the attenuator and cabling inside the house already and the internet was stable until the last 2 days where its been unusable for gaming
There's been alot of issues with gaming lately and seemingly issues are somewhere further along the line like gaming servers and interconnects in dlwn London way.
Matt - M350 Customer with Hub 4 in Router Mode
If I've helped please let me know 🙂
10 years in Technical Customer Service, Construction Trades and Administration - Now I'm a Furloughed Chef
I'm sorry to hear you are having trouble with your broadband service. We have done a check from here and can't see anything obvious showing on your account that could cause any issues.
Can you please set up a BQM using this link: https://www.thinkbroadband.com/broadband/monitoring/quality and post the result on this thread so we can look into this further? Please make sure that you obscure your IP address if this shows on the picture.
Thanks
