Virgin Media Community

[nrostaie02]

Hi,

My internet is ok when using normal or playing on ps5 etc, but when using Geforce now, it runs ok for so couple mins or so then frames drop, graphics goes low and almost lags for say 10-20s, almost like a cycle

doing a speed test during that time shows ping jumping to 150ms where as usually its at 30ms. Packet loss is around 1% sometimes 5%

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 331000000 8.1 40 256 qam 25
2 203000000 6.3 40 256 qam 9
3 211000000 6.1 40 256 qam 10
4 219000000 6 40 256 qam 11
5 227000000 6.1 40 256 qam 12
6 235000000 6 40 256 qam 13
7 243000000 6 40 256 qam 14
8 251000000 6.3 40 256 qam 15
9 259000000 7 40 256 qam 16
10 267000000 7.4 40 256 qam 17
11 275000000 7.5 40 256 qam 18
12 283000000 7.4 40 256 qam 19
13 291000000 7.5 40 256 qam 20
14 299000000 8 40 256 qam 21
15 307000000 8 40 256 qam 22
16 315000000 8 40 256 qam 23
17 323000000 8.3 40 256 qam 24
18 339000000 8.4 40 256 qam 26
19 347000000 8.3 40 256 qam 27
20 355000000 8 40 256 qam 28
21 363000000 8 40 256 qam 29
22 371000000 8.4 40 256 qam 30
23 379000000 8.6 40 256 qam 31
24 387000000 8.5 40 256 qam 32

Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.9 97 0
2 Locked 40.9 157 0
3 Locked 40.3 189 0
4 Locked 40.9 238 0
5 Locked 40.3 232 0
6 Locked 40.3 274 0
7 Locked 40.3 311 0
8 Locked 40.3 262 0
9 Locked 40.3 116 0
10 Locked 40.3 105 0
11 Locked 40.9 132 0
12 Locked 40.3 180 0
13 Locked 40.3 114 0
14 Locked 40.9 99 0
15 Locked 40.9 78 0
16 Locked 40.3 84 0
17 Locked 40.9 116 0
18 Locked 40.3 116 0
19 Locked 40.3 102 0
20 Locked 40.3 96 12
21 Locked 40.9 83 0
22 Locked 40.9 63 0
23 Locked 40.3 43 0
24 Locked 40.9 102 0

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 60300012 43 5120 64 qam 1
2 39400017 43 5120 64 qam 4
3 46200019 43 5120 64 qam 3
4 53700024 43 5120 64 qam 2

Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 5 0
2 ATDMA 0 0 1 0
3 ATDMA 0 0 3 0
4 ATDMA 0 0 1 0

Network Log
Time Priority Description
13/04/2022 22:03:6 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/04/2022 08:47:31 notice NOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/04/2022 19:01:20 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/04/2022 19:01:20 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/04/2022 16:43:47 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2022 09:28:58 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2022 09:28:58 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/04/2022 14:54:25 notice NOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/04/2022 15:40:1 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/04/2022 03:22:5 notice SW download Successful - Via NMS
06/04/2022 03:18:17 notice SW Download INIT - Via NMS
06/04/2022 00:53:55 Error SW Upgrade Failed Before Download - Server not Present
06/04/2022 00:53:9 notice SW Download INIT - Via NMS
05/04/2022 15:33:55 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/04/2022 15:33:55 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/04/2022 19:05:14 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/04/2022 03:33:55 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/04/2022 03:33:55 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/03/2022 19:34:42 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/03/2022 15:33:55 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Adduxi]

Your stats are all within specs, so no problems there.  Also you are saying the fault only occurs with the Geforce Now.  Is there anyway you can check this device for faults ?

However, you should setup a BQM to monitor your circuit anyway.   www.thinkbroadband.com/ping

[nrostaie02]

I am unsure whether it is with geforce only or not and not sure how to check it, because videos usually pre-load in advance so this wouldnt necessarily effect it.

The same issue happens on my computer, my LG TV, and nvidia shield all connected to geforce now app both via ethernet and WIFI.

Will i still need to setup a BQM? Where do i get one from?

[Adduxi]

---

@nrostaie02 wrote:

<snip>    Will i still need to setup a BQM? Where do i get one from?

---

As previously posted,   www.thinkbroadband.com/ping   There are full guides on the site to setup a BQM.

[Serena_C]

Hi @nrostaie02

Welcome back to our Community Help Forum 🙂

Thank you for making this post regarding the connection issues you are experiencing when using Geforce Now, I'm sorry for any disruption this has caused to your gaming. I have run some diagnostics on our systems and there are currently no issues showing with your service. 

Can you set up a BQM using the link here: https://www.thinkbroadband.com/broadband/monitoring/quality and share the graph results with us so we can see what's going on as it occurs?

Best wishes,

Serena

[nrostaie02]

Is this correct?

https://www.thinkbroadband.com/broadband/monitoring/quality/share/2bb3dd2a8d9140f16c8664179735817b8b...

[Anonymous]

---

@Adduxi wrote:

Your stats are all within specs, so no problems there.  Also you are saying the fault only occurs with the Geforce Now.  Is there anyway you can check this device for faults ?

However, you should setup a BQM to monitor your circuit anyway.   www.thinkbroadband.com/ping

---

Not sure those T3 timeouts across 3 different channels are in-spec. Possibly impulse noise that doesn't last long enough to force a drop in modulation order.

[Anonymous]

OP Your hub is periodically seeing its CPU crash which probably isn't a good sign.

13/04/2022 08:47:31 notice NOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/04/2022 14:54:25 notice NOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[nrostaie02]

I had switched my super hub 3.0 with a family members to see if the problem still occurs, and it does.

So could it be the signal antenna or adapter? Or any other suggestions 

[nrostaie02]

or maybe the super hub adapter as havent changed that?