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Message 691 of 732
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Re: Ping, packet loss and Latency all over the place. Can we get some info please!

Hello,

 

Thanks for the response, I look forward to hearing from your via PM.

 

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Message 692 of 732
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Re: Ping, packet loss and Latency all over the place. Can we get some info please!

I sent it two hours ago 🙂 check the purple envelope in the top right hand corner.

 

Kind regards,

John_GS
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Re: Ping, packet loss and Latency all over the place. Can we get some info please!

Nothing from today ?

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Message 694 of 732
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Re: Ping, packet loss and Latency all over the place. Can we get some info please!

Resent 🙂

 

Kind regards,

John

John_GS
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Re: Ping, packet loss and Latency all over the place. Can we get some info please!

Since there are others probably waiting on fault reference F007906086 (area 20, BR3), the latest date I was given (1st July) came and went without a fix as is the custom now. My new date is the 22nd July. This is probably the 7th reschedule now since March.

Todays BQM:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/19598340c4700feb595d9b37d08a36f2cb...

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Message 696 of 732
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Re: Ping, packet loss and Latency all over the place. Can we get some info please!

No sure what is going on, my posts keep appearing then disappearing... even when I check in incognito mode. Anyway, sorry for the double post.

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Re: Ping, packet loss and Latency all over the place. Can we get some info please!

Northwest is the oldest lines in uk. I moved end. Of May to sky. If ur 29th july in aspull? Then mine be same if inwas still with vm. Wow

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Message 698 of 732
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Re: Ping, packet loss and Latency all over the place. Can we get some info please!

Let's face the facts. It won't be done on the 29th of july either 

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Message 699 of 732
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Re: Ping, packet loss and Latency all over the place. Can we get some info please!

A few posts ago someone summarised the situation for customers and the forum team perfectly. 

I had issues since March like many here but last month some improvements to service were made and things improved, not perfect pre-lockdown but usable. 

Given Virgin bang on about self service, it’s crazy how you can’t look up a fault and get more details - probably to avoid exposing lack of progress.

As a side the delays to “estimates” are amusing, if I estimated some work and it took 3 or 4 times that to complete the job I would be fired. 

I have asked before but no response to my fault number F006805698 is there a new date here too?

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Message 700 of 732
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Re: Ping, packet loss and Latency all over the place. Can we get some info please!

Left Virgin for BT last month and honestly its so nice having a stable connection its not even funny, I used to be anxious trying to play an online game incase it was that time where the spikes started to hit but damn now i'm down to 20 ping in lol, 8 ping in osrs (stable) its a god send.

I dont recommend this lightly considering I was a VM customer since they took over Telewest but after seeing 6+ fault date push backs its time to look into other options if you can, you wont regret it.

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