I have located your account from your forum details and have tried to do some checks from here but we're
not able to connect to your equipment at the moment. Have you recently rebooted?
If not, please can you reboot for me and let me know when it's done and we'll take a closer look if possible.|
It would also be great if you could let us know your network logs - Type 192.168.0.1 (192.168.100.1 in Modem mode ) into your browser URL bar and press enter. When the page appears DO NOT LOG IN but click ‘Check Router Status’. Copy and paste the contents of each tab onto here.