Menu
Reply
Highlighted
  • 90
  • 0
  • 54
Up to speed
1,381 Views
Message 41 of 753
Flag for a moderator

Re: Ping, packet loss and Latency all over the place. Can we get some info please!

Anyone see any improvement?

VM gone radio silence totally so I'll assume they aint coming to fix anything any time soon in our area...

0 Kudos
Reply
Highlighted
  • 1
  • 0
  • 1
Joining in
1,376 Views
Message 42 of 753
Flag for a moderator

Re: Ping, packet loss and Latency all over the place. Can we get some info please!

During the day, my ping jumps from 30 solid to 120 in like 3 seconds and comes back down again. Been destroying my sleep scheduele just so I can play at 12am till 3 am, where the ping is 20 solid and still jumps back to like 60.
Highlighted
  • 4.25K
  • 169
  • 233
Forum Team
Forum Team
1,369 Views
Message 43 of 753
Flag for a moderator

Re: Ping, packet loss and Latency all over the place. Can we get some info please!

Hi CloudchaserXI,

 

My apologies you haven't had any further information from ourselves concerning this. 

 

I have taken a look over our side and nothing is flagging up on our side. 

 

Can you confirm if there is any point in the day that you're experiencing more of an issue?

 

^Martin

Highlighted
  • 90
  • 0
  • 54
Up to speed
1,355 Views
Message 44 of 753
Flag for a moderator

Re: Ping, packet loss and Latency all over the place. Can we get some info please!

Hi Martin,

Thanks for the response - I have already had two of your technicians confirm there is a utilisation fault. One with a home visit and one through private message on the forum, who examined my service and I quote: (Luke28)

Hi sorry, i cant actually pull a ticket number linked to your account for some reason, although it is 100% a utilisation fault. I tested your hub this morning and your upstream channels were hitting 94% utilised 

All of this is documented in this thread.

The issues are clearly at peak times and related to congestion.

The question really, is when the fault will be attended to as I had originally been told 31/03 by the engineer that was originally booked to do a house visit. (Also documented here)

Here are the BQM from the last two days, I would greatly appreciate you not going radio silence hereafter:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/13daff2f968eef29c9f4f6c35477647381... 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/21cc16e935c1a3b3b31d1fd42cdfecac60... 

I have these going back 2 weeks, which is when this started, not coincidentally obviously.

Thanks!

Highlighted
  • 4.25K
  • 169
  • 233
Forum Team
Forum Team
1,345 Views
Message 45 of 753
Flag for a moderator

Re: Ping, packet loss and Latency all over the place. Can we get some info please!

Thank you for that information. Okay what I have done to try and get more information on this is reach out to the area field managers for your area.

 

One I have heard from them I will let you know if I have any further information for you.

 

^Martin

Highlighted
  • 47
  • 0
  • 11
Dialled in
1,340 Views
Message 46 of 753
Flag for a moderator

Re: Ping, packet loss and Latency all over the place. Can we get some info please!

Hi mate,

Nothing here as well. A VM guy told me they would have maintenance on the 2nd of April (today) for my area. 

No joy so far:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/121518d621d9717f762deef3d5f51849e8...

TBH I have the feeling it's getting even worse.

I've sent today a formal complaint, in case of no resolution I'll be able to break my contract without fees. 

0 Kudos
Reply
Highlighted
  • 90
  • 0
  • 54
Up to speed
1,331 Views
Message 47 of 753
Flag for a moderator

Re: Ping, packet loss and Latency all over the place. Can we get some info please!

Martin Thank you!

At this point any info is appreciated - obviously it's not great timing on both ends and we do understand. Whilst I could live without gaming etc - the remote working application is far more important.

If I cant work, I'm staring at Furlough. So any updates I could feed back to my employer at this stage would be a great help.

@William - I would imagine we will get a resolution in the form of financial reimbursement or something at some stage. Changing is an option, but it doesn't help us right now. If I can get some sort of answer I'd stay as this only started during the Covid 19 pandemic and was without fault before that.

All down to the communication to follow I suppose...

0 Kudos
Reply
Highlighted
  • 47
  • 0
  • 11
Dialled in
1,321 Views
Message 48 of 753
Flag for a moderator

Re: Ping, packet loss and Latency all over the place. Can we get some info please!

Yes I understand that this outbreak got things crap but if you are a respected ISP as VM is you should have spare infra for the peak times.

I was looking at ISP's Twitter profiles, all of them have complaints but VM is the champion of complaints.

Hope they'll get it sorted soon.

0 Kudos
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
1,310 Views
Message 49 of 753
Flag for a moderator

Re: Ping, packet loss and Latency all over the place. Can we get some info please!

I am having the same issue 😞 in DN5

Think Broadband for today 

 

Can you see the issue here? lol

 

0 Kudos
Reply
Highlighted
  • 11
  • 0
  • 2
On our wavelength
1,274 Views
Message 50 of 753
Flag for a moderator

Re: Ping, packet loss and Latency all over the place. Can we get some info please!

Hey all,

This has been an interesting read, been scrambling my head trying to find if im the only one with these issues! so thanks to everyone for the information! Thought I'd reply to keep this going!

I'm currently in the 03 area (Surrey) and am experiencing heavy latency too; I've just upgraded to VM's M350 as im working from home now but similar to Cloudchaser, it will be quite difficult if this problem persists. I've requested a new router (coming Saturday) but probably no luck with that from what I've read!

Heres my lovely and colourful graph haha! 🐙

https://www.thinkbroadband.com/broadband/monitoring/quality/share/24a91881ae2d90fcf7e1df451c3b4b9239...

Cheers,

Mike