Menu
Reply
Highlighted
  • 83
  • 0
  • 28
Dialled in
1,521 Views
Message 31 of 753
Flag for a moderator

Re: Ping, packet loss and Latency all over the place. Can we get some info please!

Engineer came & fixed power levels on my router today. As predicted it made no difference.

The engineer told me that they were at 99.5% capacity across an extremely large area south of London (e.g. areas like mine in BR3).

This means download is fine (Netflix etc) but working from home will continue to be impossible for many of us using remote desktop solutions for a long time, as residential fixes are not their priority (Virgin also provide internet to hospitals etc).

The fix may not even happen, as under normal load, our area would be fine. So we may just get entirely ignored/"de-prioritised".

Guess this means sending my children back to school and my wife and I commuting again... :(.

Ping at over 500ms regularly today. ARRRRGH!

A tip for others: go buy £1 sims from each of the major networks and try them in your phone one by one until you get one with a decent signal/bandwidth/latency. If you find one that works, then get a 4G router off amazon/other (or use your phone as a hotspot) and switch to that from Virgin.

Unfortunately, my house seems to be part faraday cage, and we have terrible signal on all networks weirdly, so this hasn't worked for me... but you might be a lucky!
Highlighted
  • 90
  • 0
  • 54
Up to speed
1,516 Views
Message 32 of 753
Flag for a moderator

Re: Ping, packet loss and Latency all over the place. Can we get some info please!

Thanks for coming back to update mate!

I actually bought the Asus RT ac86u, has the option to use 4G. I already get decent signal and have unlimited mobile data - so I've been using it. It's better - but mobile latency isn't great itself and varies constantly.

 

But it's better than nothing? I'll definitely be look for some sort of refund at the end of this if they can't resolve. 

0 Kudos
Reply
Highlighted
  • 90
  • 0
  • 54
Up to speed
1,488 Views
Message 33 of 753
Flag for a moderator

Re: Ping, packet loss and Latency all over the place. Can we get some info please!

0 Kudos
Reply
Highlighted
  • 83
  • 0
  • 28
Dialled in
1,477 Views
Message 34 of 753
Flag for a moderator

Re: Ping, packet loss and Latency all over the place. Can we get some info please!

I think you stole my graph 😄

Only joking, but mine does look identical.

I really doubt we can expect a fix for a while on this (or at all) - I very much doubt (based on engineer discussion) that it's a quick/cheap fix, and as the engineer said, normally our area is fine. From a Virgin expenditure point of view, why would they bother doing a major upgrade for a few of us who really care about latency, when that upgrade is only really needed for (hopefully...lockdown depending) a few weeks, but at worst (hopefully) a few months. Overall it's going to be cheaper to give a few of us some discounts...

Although, the engineer who visited today said that the notification that there was a congestion issue in the area only arrived on his device this morning. So maybe it's being escalated... (wishful thinking)...
0 Kudos
Reply
Highlighted
  • 18
  • 0
  • 3
On our wavelength
1,440 Views
Message 35 of 753
Flag for a moderator

Re: Ping, packet loss and Latency all over the place. Can we get some info please!

Hi davidc01 'm in your area as well and have same issues. VM engineer "adjusted some frequencies" which made no difference and suggested to upgrade my sh2 to sh3 (yeah like that will make any difference). He also admitted that lines are simply overloaded with so many users sitting at home all day and to fix it would mean hardware upgrade - doubt that's gonna happen anytime soon.

High load = latency with DOCSIS 3.0. https://volpefirm.com/high-latency/

"DOCSIS 3.0 equipment can have latency as high as 1 second under load. Even DOCSIS 3.0 equipment using buffer control under load will typically see latency of 100 milliseconds. This is very close to the 150 millisecond threshold for voice users and would be considered unusable for most gamers playing first person shooter (FPS) games."

Here's my graph lol

https://www.thinkbroadband.com/broadband/monitoring/quality/share/c7e8f42bd8a5aaa71e7feadae13a2836a6...

 

0 Kudos
Reply
Highlighted
  • 83
  • 0
  • 28
Dialled in
1,378 Views
Message 36 of 753
Flag for a moderator

Re: Ping, packet loss and Latency all over the place. Can we get some info please!

4G router up and running. Difference is massive. Particularly today when ping times have gone to 1s - 2s. Seconds!!

Check out todays BQM - worst by a long way so far: https://www.thinkbroadband.com/broadband/monitoring/quality/share/c8fe3e7249e8f5aa8aa69a48134ea7bf01...

https://ibb.co/6YT80PK : Ping test 4G vs Virgin (4G is the one on the mac, my PC behind is on Virgin. These pings are happening at the same time. The Mac is a wireless connection to the 4G router. The PC is gigabit wired to the Virgin router.)

Highlighted
  • 17
  • 0
  • 0
Joining in
1,364 Views
Message 37 of 753
Flag for a moderator

Re: Ping, packet loss and Latency all over the place. Can we get some info please!

I mean 2 weeks ago this started for me as well. Here is a look at my ping. https://www.thinkbroadband.com/broadband/monitoring/quality/share/7d85f1741ce72186b0616824775a080bca...

Someone please explain to me that even at random times I'm getting packet loss and spikes? Am I getting DDOSd or something??? 

0 Kudos
Reply
Highlighted
  • 90
  • 0
  • 54
Up to speed
1,363 Views
Message 38 of 753
Flag for a moderator

Re: Ping, packet loss and Latency all over the place. Can we get some info please!

No.

The network is properly screwed and we're all getting a glimpse of just how over subscribed our respective areas are.

Mine is shocking. Your averages are actually better than mine. And 2 weeks ago my line was flawless.

 

0 response now to anything. Live chat doesn't exist.

Highlighted
  • 17
  • 0
  • 0
Joining in
1,360 Views
Message 39 of 753
Flag for a moderator

Re: Ping, packet loss and Latency all over the place. Can we get some info please!

Yep, sucks to be honest. Unusable for gaming. But can still stream so they don't care. I can't game at all with this packet loss. Would rather play with 150ms than packet loss. Freezing everywhere. 

0 Kudos
Reply
Highlighted
  • 17
  • 0
  • 0
Joining in
1,356 Views
Message 40 of 753
Flag for a moderator

Re: Ping, packet loss and Latency all over the place. Can we get some info please!

Also mine doesn't look like area load. Like honestly maybe It is an issue with a router or something. I can only see my graph having loads of packet loss. 

0 Kudos
Reply