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Ping latency

Currenty getting shocking ping latency during gaming ps4 anygame. Few months back never ever had an issue even on wifi from 15ft and 2 solid walls. Since november it started creeping in until now its evertime i play it anywhere from 5pm on wards. Online now im wired ands just as bad as wifi. Rubber banding games are unplayable im at the point where im fed up with it 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/d4459b0d8cb9ff6df2700d561bf2d890e35216c2-20-01-2020
[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/d4459b0d8cb9ff6df2700d561bf2d890e35216c2-20-01-2020][img]https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/d4459b0d8cb9ff6df2700d561bf2d890e35216c2-20-01-2020.png[/img][/url]


 
 
 
 

Screenshot_20200120-224927_Chrome.jpg

 

Screenshot_20200120-224927_Chrome.jpg

 

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Re: Ping latency

The BQM suggests that your problems occur across peak times, so looks fine in the small hours of the morning, but late afternoon's bad and evening is awful.  Whilst this could be over-subscription, where VM have too many customers for the local capacity, the lack of noticeable blip between 7am and 8:30am makes me think you have a different problem, but one that is made worse by higher utilisation.  Not sure what was in the two graphics you tried to post as they've been blocked (almost certainly for showing personal information like IP or MAC addresses).

I'm assuming you've tried the obvious of a restart of the hub.  Go to the hub admin page, don't log in, but click "check router status", and then copy and paste the entire contents of each of the three tabs titled Downstream, Upstream, Network log into replies here - paste them as formatted text (or unformatted if need be, but definitely not images) and the forum software will obscure MAC and IP addresses.  That might cause an error message "correct highlighted errors", but just press the "Post" button again.  Somebody will take a look for anything obvious that might help.

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Re: Ping latency

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1435000000-3.538256 qam36
2235000000-0.537256 qam13
3243000000-0.537256 qam14
4251000000-0.937256 qam15
5259000000-0.937256 qam16
6267000000-137256 qam17
7275000000-1.437256 qam18
8283000000-1.238256 qam19
9291000000-138256 qam20
10299000000-0.738256 qam21
11307000000-138256 qam22
12315000000-138256 qam23
13323000000-1.238256 qam24
14347000000-1.240256 qam25
15355000000-140256 qam26
16363000000-140256 qam27
17371000000-1.540256 qam28
18379000000-1.738256 qam29
19387000000-2.238256 qam30
20395000000-2.538256 qam31
21403000000-338256 qam32
22411000000-2.937256 qam33
23419000000-3.238256 qam34
24427000000-3.238256 qam35



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9349816576
2Locked37.674614082
3Locked37.669533740
4Locked37.675994046
5Locked37.397693772
6Locked37.6101113798
7Locked37.3117795994
8Locked38.6112235886
9Locked38.673585731
10Locked38.6103774714
11Locked38.6892714752
12Locked38.967375960
13Locked38.96537297
14Locked40.351797432
15Locked40.353486222
16Locked40.355139271
17Locked40.369006606
18Locked38.6101047924
19Locked38.6122707901
20Locked38.915952429
21Locked38.624004493
22Locked37.629750830
23Locked38.63822515759
24Locked38.9361368156
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Re: Ping latency

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1536999665.1512064 qam6
2394000045.1512064 qam8
3461999985.1512064 qam7
4603000295.1512064 qam5



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Message 5 of 11
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Re: Ping latency

It is most probably due to an overloaded node.

It is technically possible that a bad signal can wipe out DOCSIS control packets and thus increase the latency, but then you would also see packet loss in your ping monitor (according to the rules of probability).
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Message 6 of 11
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Re: Ping latency

I do apreciate people helping me but sometimes the jargon doesnt make sense sorry. I dont think many round here have vm anyway they r alot of elderly. I never had this issue til oct nov time been rudiculous

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Message 7 of 11
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Re: Ping latency

Actually your upstream power levels are too high - see where it says 5.1 (it's actually 51, there's a bug in the display), that's just about the upper level where you'll start getting issues. You'll need an engineer visit to move your connection in the street cabinet to a different tap - either call it an and request a visit or wait for a member of the VM team to find this thread and offer to contact you directly to arrange things.

John

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Message 8 of 11
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Re: Ping latency

I agree that 51 dBmV is not optimal. It is by default maximum when four channels are bonded, so we cannot be sure at what level they reach the CMTS, but I cannot see it explaining the latency issue in prime time.
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Message 9 of 11
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Re: Ping latency

i do live around housing with alot of elderlys around. Friends and family do not have this issue and never have abd they live in very busy estates. I generally use internet early morn and later hours. Work was done around xmas time whicj ihad no internet over xmas with no apologies or refunds. Since then i wouldnt say the latency got more frequent but average pings tends to be higher than usual. When it works manageable with good speed. When it spiking forget it. Mite have to look elsewhere if vm wont help.

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Message 10 of 11
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Re: Ping latency

Hi lukescully,

 

Sorry to hear that you're experiencing latency issues and it's affecting your gaming.

 

I can see from your account that there is indeed high upstream power levels on your connection as @jem101 noted and we need to look at this.

 

I'm going to send you a Private Message so I can grab some more details from you so we can get you back online so you can play properly.

 

Regards,

 

Lisa

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