Currenty getting shocking ping latency during gaming ps4 anygame. Few months back never ever had an issue even on wifi from 15ft and 2 solid walls. Since november it started creeping in until now its evertime i play it anywhere from 5pm on wards. Online now im wired ands just as bad as wifi. Rubber banding games are unplayable im at the point where im fed up with it
The BQM suggests that your problems occur across peak times, so looks fine in the small hours of the morning, but late afternoon's bad and evening is awful. Whilst this could be over-subscription, where VM have too many customers for the local capacity, the lack of noticeable blip between 7am and 8:30am makes me think you have a different problem, but one that is made worse by higher utilisation. Not sure what was in the two graphics you tried to post as they've been blocked (almost certainly for showing personal information like IP or MAC addresses).
I'm assuming you've tried the obvious of a restart of the hub. Go to the hub admin page, don't log in, but click "check router status", and then copy and paste the entire contents of each of the three tabs titled Downstream, Upstream, Network log into replies here - paste them as formatted text (or unformatted if need be, but definitely not images) and the forum software will obscure MAC and IP addresses. That might cause an error message "correct highlighted errors", but just press the "Post" button again. Somebody will take a look for anything obvious that might help.
It is technically possible that a bad signal can wipe out DOCSIS control packets and thus increase the latency, but then you would also see packet loss in your ping monitor (according to the rules of probability).
I do apreciate people helping me but sometimes the jargon doesnt make sense sorry. I dont think many round here have vm anyway they r alot of elderly. I never had this issue til oct nov time been rudiculous
Actually your upstream power levels are too high - see where it says 5.1 (it's actually 51, there's a bug in the display), that's just about the upper level where you'll start getting issues. You'll need an engineer visit to move your connection in the street cabinet to a different tap - either call it an and request a visit or wait for a member of the VM team to find this thread and offer to contact you directly to arrange things.
I agree that 51 dBmV is not optimal. It is by default maximum when four channels are bonded, so we cannot be sure at what level they reach the CMTS, but I cannot see it explaining the latency issue in prime time.
i do live around housing with alot of elderlys around. Friends and family do not have this issue and never have abd they live in very busy estates. I generally use internet early morn and later hours. Work was done around xmas time whicj ihad no internet over xmas with no apologies or refunds. Since then i wouldnt say the latency got more frequent but average pings tends to be higher than usual. When it works manageable with good speed. When it spiking forget it. Mite have to look elsewhere if vm wont help.