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Re: Ping keeps dipping

Hi Paul, i have spoken to  him and hes going to have a think but also do some checks our end too. It may be the old cable run into the house but we will do some checks and see what happens. I will keep you all posted on here after. Thanks for your help!

the OneArmBandit 😄

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Message 12 of 13
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Re: Ping keeps dipping

That,s great,

 

if you can check all the connection are hand tight is there are any splitters just make sure they look OK and tight also.

 

Kind regards

 

Paul. 

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Message 13 of 13
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Re: Ping keeps dipping


@OneArmBandit wrote:

Scott, i appreciate your help and quick reply! My brother is an IT technician by day and he will be visiting Thursday so I will wait for him to come over then and he can also take a look at this for me. I knew something was weird but i only know so much. If you or anyone has any ideas on what could be causing this (in more detail) then please post a reply as it will be good for him to read when he gets here. Its odd as when i check the wireless connections when logged onto the router it says my laptop isnt getting any mbps and an iphone is getting 100-600+. I hope this is fairly easy to fix as i had grief from my mums husband about virgin being bad and he was reluctant to swap over! I will also be streaming to twitch on this internet but that will be a wired connection so that should cut out any issues.


Always worth getting your equipment (laptop, etc) checked by someone with IT knowledge to rule that out as the cause and making sure all the cable connections are tight.  Can't really provide any more detail as I'm not a VM technician, but I have seen enough hub stats to know when something looks dodgy, and unless your brother is a VM technician he won't be able to fix any faults on VM's end, if that is where the issue lies.

I'll have to defer to @Paul_DN on the status of your connection right now, he has access to diagnostic tools that I do not, but the figures you posted did not look healthy to me if they were captured after a recent restart of the hub.  A healthy connection should have almost no Post RS errors on the downstream channels.

For example, my hub was last restarted over 14 days ago and currently has no Post RS errors:

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.91440
2Locked40.92790
3Locked40.31420
4Locked40.92190
5Locked40.91540
6Locked40.91460
7Locked40.91720
8Locked40.31630
9Locked40.31630
10Locked40.91260
11Locked38.91550
12Locked38.91400
13Locked38.91210
14Locked38.91210
15Locked38.91720
16Locked38.91150
17Locked38.61360
18Locked38.61350
19Locked38.91270
20Locked38.61410
21Locked38.91290
22Locked38.61170
23Locked38.91470
24Locked38.61240

 

Once your brother has checked all your kit and made sure the coax cable connections are all finger tight then it would be helpful to reboot the hub to reset the Post RS error counters and see if they start to climb again.

______________________
Scott

My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

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