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80211ac
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Ping and gameplay are quite bad.

Hi,

I used to get a ping to COD server between 18ms to 28ms but recently (3 months or so), this has got worse. It is now sitting between 38ms to 50ms. I am not sure what has led to this decline but below are my router logs without logging in. 

I have also setup a thinkbroadband monitor but awaiting results. Can someone please look at my logs below and advice whether these are correct and nothing is abnormal on my connection. 

I will paste the thinkbroadband results later. 

Cable Modem Status
Item	Status	Comments
Acquired Downstream Channel (Hz)	
235000000
Locked
Ranged Upstream Channel (Hz)	
60300000
Locked
Provisioning State	
Online

Downstream bonded channels
Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	235000000	10.8	40	256 qam	13
2	139000000	10.3	38	256 qam	1
3	147000000	10	37	256 qam	2
4	155000000	9.4	37	256 qam	3
5	163000000	9.8	37	256 qam	4
6	171000000	9.9	37	256 qam	5
7	179000000	10	37	256 qam	6
8	187000000	10.5	38	256 qam	7
9	195000000	10.4	38	256 qam	8
10	203000000	10.4	38	256 qam	9
11	211000000	10.5	38	256 qam	10
12	219000000	10.6	38	256 qam	11
13	227000000	10.9	38	256 qam	12
14	243000000	10.5	38	256 qam	14
15	251000000	10.6	40	256 qam	15
16	259000000	10.8	40	256 qam	16
17	267000000	11.1	40	256 qam	17
18	275000000	11.1	40	256 qam	18
19	283000000	11.4	40	256 qam	19
20	291000000	11.1	40	256 qam	20
21	299000000	11.3	40	256 qam	21
22	307000000	11.4	40	256 qam	22
23	315000000	11.6	40	256 qam	23
24	323000000	12	40	256 qam	24


Downstream bonded channels
Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	40.3	98	0
2	Locked	38.6	1456	67
3	Locked	37.3	1208	51
4	Locked	37.6	1113	43
5	Locked	37.6	902	34
6	Locked	37.6	770	24
7	Locked	37.6	684	11
8	Locked	38.6	480	13
9	Locked	38.9	390	2
10	Locked	38.9	252	1
11	Locked	38.6	228	0
12	Locked	38.9	174	0
13	Locked	38.6	126	0
14	Locked	38.6	112	0
15	Locked	40.3	92	0
16	Locked	40.3	67	0
17	Locked	40.3	55	0
18	Locked	40.3	59	0
19	Locked	40.3	37	0
20	Locked	40.9	41	0
21	Locked	40.9	18	0
22	Locked	40.3	34	0
23	Locked	40.3	38	0
24	Locked	40.9	33	0

Upstream bonded channels
Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	60300000	33.5	5120	64 qam	1
2	39400000	32	5120	64 qam	4
3	46200000	32	5120	64 qam	3
4	53700000	33	5120	64 qam	2


Upstream bonded channels
Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	ATDMA	0	0	3	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	2	0
4	ATDMA	0	0	0	0
Refresh data
General Configuration
Network access	
Allowed
Maximum Number of CPEs	
1
Baseline Privacy	
Enabled
DOCSIS Mode	
Docsis30
Config file	
dJKDHSUBsgvca69834ncxv9873254


Primary Downstream Service Flow
SFID	28310
Max Traffic Rate	117000047
Max Traffic Burst	42600
Min Traffic Rate	0


Primary Upstream Service Flow
SFID	28309
Max Traffic Rate	10500047
Max Traffic Burst	16320
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	BestEffort

Best,

V P

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Adduxi
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Re: Ping and gameplay are quite bad.

Power levels are out of spec. DS should be between -6 and +10.  US should be between 34 to 51.  There should be zero PostRS errors.  You need a VM technician to sort this out. 

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Gareth_L
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Re: Ping and gameplay are quite bad.

Hello 80211ac

As @Adduxi has rightly advised 

We do need to get a technician out for you 

Which I am able to sort 

I will need to send you a private message to pass security though
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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