Virgin Media Community

[Brxdderz]

Hi, recently I have been dealing with consistent packet loss and ping spikes while gaming. I have tried many different methods and I'm lead to believe there is over subscription in my area as this issue only occours at peak times of day. I ran a ping test to a london server of an online game and returned these results. Any advice or ideas before I change provider?

PING 75.2.66.166 (75.2.66.166): 64 data bytes
72 bytes from 75.2.66.166: seq=0 ttl=110 time=60.000 ms
72 bytes from 75.2.66.166: seq=1 ttl=110 time=20.000 ms
72 bytes from 75.2.66.166: seq=2 ttl=110 time=5160.000 ms

[Ryan_N]

Hi Brxdderz, 

Thank you for your post and welcome to the forums. 

This is something that we can look into - not a problem at all. We can't stop you from moving providers also, but we can help. 

Can you post your Hub status and logs please?

In your search bar on a web browser if you could go to: http://192.168.0.1 or http://192.168.100.1 - if in modem mode.
From that point - please don't log in but press on 'Router Status'

Copy/paste the data from each of the tabs you can see - removing your MAC address from any of the information.

Can you also provide me a wired speed test here: (speedtest.net) and post the results please.

I would also advise to set up a 'Broadband Quality Monitor'. it will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)

Give it around 24 hours once set up so the data can produce and then click 'Share Live graph' and paste the 'Direct Link' on to your post.

Cheers, 
Ryan.