Thank you for your post and welcome to the forums.
This is something that we can look into - not a problem at all. We can't stop you from moving providers also, but we can help.
Can you post your Hub status and logs please?
In your search bar on a web browser if you could go to: http://192.168.0.1 or http://192.168.100.1 - if in modem mode.
From that point - please don't log in but press on 'Router Status'
Copy/paste the data from each of the tabs you can see - removing your MAC address from any of the information.
Can you also provide me a wired speed test here: (speedtest.net) and post the results please.
I would also advise to set up a 'Broadband Quality Monitor'. it will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)
Give it around 24 hours once set up so the data can produce and then click 'Share Live graph' and paste the 'Direct Link' on to your post.