Virgin Media Community

[gspower92]

Hi , im new here ... im choosing m500 for gaming and guess what i can't play anything ( fps ) because of Packet's lost or ping spike's 

Bellow you can see my router status : 

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 138750000 7.9 37 256 qam 1
2 146750000 7.9 37 256 qam 2
3 154750000 7.9 38 256 qam 3
4 162750000 7.6 38 256 qam 4
5 170750000 7.8 38 256 qam 5
6 178750000 7.5 38 256 qam 6
7 186750000 7.6 38 256 qam 7
8 194750000 7.5 38 256 qam 8
9 202750000 7.5 38 256 qam 9
10 210750000 7.5 38 256 qam 10
11 218750000 7.4 38 256 qam 11
12 226750000 7.5 38 256 qam 12
13 234750000 7.5 38 256 qam 13
14 242750000 7.4 38 256 qam 14
15 250750000 7.8 38 256 qam 15
16 258750000 7.6 38 256 qam 16
17 266750000 7.5 38 256 qam 17
18 274750000 7.6 38 256 qam 18
19 282750000 7.8 38 256 qam 19
20 290750000 7.5 38 256 qam 20
21 298750000 8 38 256 qam 21
22 306750000 7.9 38 256 qam 22
23 314750000 7.5 38 256 qam 23
24 322750000 8 38 256 qam 24

Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 37.6 3 0
2 Locked 37.6 6 0
3 Locked 38.6 5 0
4 Locked 38.6 0 0
5 Locked 38.6 5 0
6 Locked 38.6 5 0
7 Locked 38.6 5 0
8 Locked 38.6 6 0
9 Locked 38.9 8 0
10 Locked 38.6 6 0
11 Locked 38.6 7 0
12 Locked 38.6 5 0
13 Locked 38.6 6 0
14 Locked 38.6 6 0
15 Locked 38.9 5 0
16 Locked 38.6 7 0
17 Locked 38.6 6 0
18 Locked 38.6 4 0
19 Locked 38.6 6 0
20 Locked 38.9 5 0
21 Locked 38.6 3 0
22 Locked 38.6 5 0
23 Locked 38.6 3 0
24 Locked 38.6 5 0

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39400000 41.5 5120 64 qam 4
2 53700000 42.3 5120 64 qam 2
3 46200000 41.8 5120 64 qam 3
4 60300000 42 5120 64 qam 1

Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 1 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 1 0
4 ATDMA 0 0 1 0

Network Log
Time Priority Description
11/02/2021 20:12:25 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2021 14:23:44 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2021 19:14:2 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2021 09:03:49 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2021 07:07:33 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 13:43:3 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 13:42:18 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 12:40:53 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 19:41:45 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 19:41:26 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2021 20:43:49 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2021 20:17:50 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:37 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 20:03:53 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 19:06:44 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 18:03:56 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 01:42:56 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/01/2021 22:00:9 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/01/2021 02:04:17 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 03:13:18 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Can someone explain me where is the problem ? Im choosing VM for gaming but apparently is bad than last provider 😞 . 

My BQM : https://www.thinkbroadband.com/broadband/monitoring/quality/share/3fbff67b6e668bce90a5d966eb0a889961...

[Z92]

Are you playing over WiFi or cabled? Ideally it should be cabled. 

[Knubje]

Looking at the BQM your average latency is rarely above 20m/s and even at 8pm when you did a router reboot (the red packet loss) dip then the few spikes of max random high latency between 8-10pm it doesn't look too bad. Your average is still 50m/s and under.

Compared to my issues and others I've seen you shouldn't be having too much of a problem. The question of wired/wireless really comes does come into play.

[gspower92]

My problem is with packet's lost ... the routing table of VM is bad or something bad is happen for gaming im allways WIRED . I'll show you what is wrong : 

The screenshoot from above is from VM routing . 

[gspower92]

Look my actually problem in game ... i saw enemy first .. i shoot first .. 4 bullets .. and just 2 of them are going in his body but the game register just 1 bullet in body ... i have many examples like this one ... and also sometimes when im get killed my character moove's in lag .. 

Youtube Link : 

After i saw the video again i realised that i shoot 3 bullets in his body ... anyway all the time is happen like that .. 

[Andruser]

As your hub stats are all in order, the network log isn't showing anything sinister, and the BQM is mostly very good, with little or no packet loss, then as you say it could be a routing issue (which is not likely to be fixed anytime soon, I'd suggest).  Or it may be a capacity issue on the Valorant servers or load management, either of which aren't VM's problem, and might be load-related to lockdown.

I can't see than VM can/will fix the problem.  If it's at Valorant's end, then you can try taking it up with the company.  If you honestly believe that it is somehow VM's routing, then probably your only option is changing ISP.

[addzy]

Yeah if you run a Bandwidth Quality Monitor test, you'll see from 8am to 10pm the latency is disgusting.

Virgin are just oversubscribed, and haven't bothered to increase the capacity of their network. It's been like this for over a month for me, they keep promising it will be "fixed soon", but I've yet to see any improvement and am starting to consider new providers.