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Ping Spikes and Packet Loss

This problem seems to come and go for a week at a time and literally makes my net useless when trying to play games. 350MB package. Ping spikes up to 400 and packet loss. Not exactly sure what the problem is. Anyone Help? 

12907500007.540256 qam20
2170750000940256 qam5
3178750000940256 qam6
4186750000940256 qam7
51947500008.840256 qam8
62027500008.540256 qam9
72107500008.440256 qam10
82187500008.140256 qam11
9226750000840256 qam12
102347500007.840256 qam13
112427500007.540256 qam14
122507500007.540256 qam15
132587500007.340256 qam16
142667500007.440256 qam17
152747500007.340256 qam18
162827500007.540256 qam19
172987500007.540256 qam21
183067500007.640256 qam22
193147500007.940256 qam23
203227500007.940256 qam24
214027500006.940256 qam25
224107500006.840256 qam26
23418750000740256 qam27
244267500006.940256 qam28



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.950
2Locked40.950
3Locked40.950
4Locked40.9160
5Locked40.350
6Locked40.950
7Locked40.950
8Locked40.960
9Locked40.940
10Locked40.970
11Locked40.360
12Locked40.950
13Locked40.310
14Locked40.950
15Locked40.960
16Locked40.940
17Locked40.950
18Locked40.970
19Locked40.970
20Locked40.900
21Locked40.340
22Locked40.350
23Locked40.360
24Locked40.9150
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Re: Ping Spikes and Packet Loss

09/06/2019 15:17:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/06/2019 09:52:50ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/06/2019 10:50:58ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/06/2019 10:50:58noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/06/2019 13:40:56criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Re: Ping Spikes and Packet Loss

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 46200000 4.075 5120 64 qam 1
2 25800000 3.925 5120 64 qam 4
3 32600000 4.075 5120 64 qam 3
4 39400000 4.075 5120 64 qam 2


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0
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Re: Ping Spikes and Packet Loss

Doesn't seem to like the images I'm posting but its basically an image from Pingplotter showing the spikes and packet loss.  Can convert it to a text file but I can't make sense of it. 

https://share.pingplotter.com/gChADmmCjaW.png

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Re: Ping Spikes and Packet Loss

Hi Danzi, 

 

Thanks for your post and welcome to our community 🙂

 

Sorry to hear you're having some issues, 

 

How're things since your post?

 

Was this over a wired or wireless connection?

 

Kind regards, 

 

Alex_Rm

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Re: Ping Spikes and Packet Loss

Hi Alex thanks for the reply

Still the same issue. This is on wired
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Re: Ping Spikes and Packet Loss

Hi Danzi,

 

 

Thank you for reaching out to us in our community.

 

I would like to invite you into a private chat so I can run some diagnostic checks, I will send you an invite shortly, please click on the purple envelope to accept.

 

Kind regards

 

Paul.

 

 

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