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Ping Spikes Randomly While Gaming.

TK_switch
Tuning in

Hello,

Whenever I try to play games online, ping keeps spiking intermittently throughout the whole day averaging from 25-40 ms to 1000+ ms for a couple of seconds combined with some packet loss. It really affects my gaming experience heavily in ping-sensitive environments such as first-person shooters and fighting games; it's extremely frustrating. 

Any assistance to fix this problem would be great. πŸ‘

- TK_Switch

p.s. - I have a Gig1 broadband only package with a Hub 5 and wired.

12 REPLIES 12

Client62
Hero

Find out how much Latency & Packet Loss you have on your connection to the public internet.

What every you see in a game that is above the baseline for your internet connection is due to the distance to the game servers plus their performance and load balancing.

https://www.samknows.com/realspeed/

Once the test begins click on: Run full test to see all the stats.

 

I ran the tests and everything seems perfect.

The problem persists with the internet overall as it affects the whole household, not just gaming when the ping spikes occur.

I opened up the routers page and it seems the Ranged Upstream Channel (Hz) has failed. Is this okay?

Cable Modem StatusItem Status Comments

Acquired Downstream Channel(Hz)330000000Locked
Ranged Upstream Channel(Hz)0Failed
Provisioning StateOnlineOperational

 

The rest of the routers status:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
13300000006.439QAM 25625
21380000006.240QAM 2561
31460000006.140QAM 2562
4154000000640QAM 2563
5162000000640QAM 2564
61700000005.740QAM 2565
71780000005.740QAM 2566
81860000006.140QAM 2567
91940000006.340QAM 2568
102020000006.139QAM 2569
112100000006.539QAM 25610
122180000006.640QAM 25611
132260000006.340QAM 25612
142340000006.340QAM 25613
152420000006.440QAM 25614
162500000006.240QAM 25615
172580000006.139QAM 25616
18266000000639QAM 25617
19274000000639QAM 25618
20282000000640QAM 25619
212900000005.740QAM 25620
222980000005.639QAM 25621
23306000000639QAM 25622
243140000006.139QAM 25623
253220000006.239QAM 25624
263380000006.140QAM 25626
273460000005.640QAM 25627
283540000005.440QAM 25628
293620000004.640QAM 25629
303700000006.140QAM 25630
313780000006.140QAM 25631

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked3900
2Locked4000
3Locked4000
4Locked4010
5Locked4040
6Locked4040
7Locked4000
8Locked4000
9Locked4000
10Locked3900
11Locked3900
12Locked4000
13Locked4000
14Locked4000
15Locked4000
16Locked4000
17Locked3900
18Locked3900
19Locked3900
20Locked4000
21Locked4030
22Locked3910
23Locked3900
24Locked3900
25Locked3900
26Locked4000
27Locked4020
28Locked4000
29Locked4010
30Locked4000
31Locked4000

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
Not Available
Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
Not Available

Network Log

Time Priority Description
07-04-2023 22:25:12noticeUS profile assignment change. US Chan ID: 14; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-04-2023 22:25:12warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-04-2023 21:22:39noticeUS profile assignment change. US Chan ID: 14; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-04-2023 21:22:39warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-04-2023 10:59:16noticeCM-STATUS message sent. Event Type Code: 3; Chan ID: N/A; DSID: 264940; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-04-2023 10:59:12warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-04-2023 10:59:12noticeUS profile assignment change. US Chan ID: 14; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-04-2023 10:59:12warningUnicast DSID PSN startup error
07-04-2023 10:59:08noticeREGISTRATION COMPLETE - Waiting for Operational status
07-04-2023 10:59:08warningREG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-04-2023 10:59:02noticeDS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-04-2023 10:58:08warningDHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-04-2023 10:58:06noticeHonoring MDD; IP provisioning mode = IPv4
07-04-2023 10:58:01criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-04-2023 10:58:00criticalUnicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-04-2023 10:57:51criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
06-04-2023 15:21:04errorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
04-04-2023 21:34:49warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
04-04-2023 21:34:49noticeUS profile assignment change. US Chan ID: 14; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
04-04-2023 20:20:48noticeUS profile assignment change. US Chan ID: 14; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
04-04-2023 20:20:48warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
04-04-2023 19:13:49noticeUS profile assignment change. US Chan ID: 14; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

This indicates the Upstream channels are missing.   Call 0800 561 0061 check for a local fault.

Ranged Upstream Channel(Hz)0Failed

Hi @TK_switch,

Thank you for your posts and welcome to our community forums. We're here to help.

I'm very sorry to hear of the issues you've experienced with your connection recently. Are these ongoing today? If they are, would you mind clarifying what troubleshooting and diagnostics you've performed thus far?

Thanks,
 


Zach - Forum Team
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Hello @Zack_R 

The issues has been ongoing for couple of months now. I have tried all these methods but nothing has improved:

  • Factory resetted through pinhole.
  • Rebooted the router multiple of times with no avail through UI and power socket.
  • Allowed ICMP inbound through firewall.
  • I tried modem mode but the connection is still the same and no improvements.
  • Replaced the ethernet cables (CAT 7).

 

 

 

 

 

Hello,

Have the Upstream Channels reconnected  ?

There should be 4 or more DOCSIS 3.0 upstream channels.

Hello

No. The upstream provisional channel still shows as "Failed" and the four upstream channels are not available.