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Ping Spikes / Packet Loss

Hi,

I see a lot of other threads on this but im getting the issue too and its driving me nuts.

Pretty much every day, seems to be mostly during peak hours (from 4pm-9pm) - get v regular large ping spikes or total disconnects.  Impacts a range of games and ping testing google gives the following:

20ms

22ms

20ms

25ms

350ms

25ms

20ms

Connection failed

20ms

25ms

etc etc

Has anyone else encountered this issue?  It has been going on for a long time.  SE London.

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Re: Ping Spikes / Packet Loss

Head over the thinkbroadband.com and set up a broadband quality monitor (BQM), let it run for a few days and then post the results here.  

It should look something like this:

My Broadband Ping - VM 200 Mbps

 

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Re: Ping Spikes / Packet Loss

Ok, started it now.

Tonight has been the worst example ive ever seen, any sort of game or anything requiring frequent updates is basically unusable.

Will post results in a couple of days re. the BQM but for reference tonight i have seen packet loss approx every 10s, timing out etc.

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Re: Ping Spikes / Packet Loss

cmd ping results for about the last 15 seconds...

Reply from 216.58.204.78: bytes=32 time=38ms TTL=54
Reply from 216.58.204.78: bytes=32 time=26ms TTL=54
Reply from 216.58.204.78: bytes=32 time=20ms TTL=54
Reply from 216.58.204.78: bytes=32 time=354ms TTL=54
Reply from 216.58.204.78: bytes=32 time=20ms TTL=54
Reply from 216.58.204.78: bytes=32 time=29ms TTL=54
Reply from 216.58.204.78: bytes=32 time=37ms TTL=54
Reply from 216.58.204.78: bytes=32 time=139ms TTL=54
Reply from 216.58.204.78: bytes=32 time=35ms TTL=54
Reply from 216.58.204.78: bytes=32 time=43ms TTL=54
Reply from 216.58.204.78: bytes=32 time=35ms TTL=54
Reply from 216.58.204.78: bytes=32 time=29ms TTL=54
Reply from 216.58.204.78: bytes=32 time=58ms TTL=54

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Re: Ping Spikes / Packet Loss

Driving me crazy myself, I have had 2 techs out already and one is arriving today. They can't seem to fix my line. Drop outs and larges amount of package loss, ping is through the roof, the last tech seemed to have made it worse for us, my nephew is staying with me for a few days and he just told me it is running alot better now compared to yesterday.

I monitor my conection with a BQM and yesterday was shocking.

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Re: Ping Spikes / Packet Loss

BQM below.9e919a7eee98637819b24ecd4b5a738b275d00f6-29-07-2019.png

 

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Re: Ping Spikes / Packet Loss

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