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coljenks1980
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Ping M/S issue

Hi, I’ve been following a few threads in this issue woth Ping/latency ect. 

could someone advise on the below and how best to try improve it. 

currently on the OOMP package (600) wired connection 

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Tom_F
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Re: Ping M/S issue

Hi coljenks1980, thanks for your post.

 

Sorry to hear you've had some issues with ping/latency. I can't see any information in your post about this as suggested - and I wasn't able to look into this using your forum details on this occasion.

 

I'll be happy to take a further look into it if you get back to me via PM, just look out for the purple envelope & we'll take it from there.

 

Tom 

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Tom_F
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Re: Ping M/S issue

Thanks for getting back to me @coljenks1980.

 

Taking a look into this there are no known issues and on the surface everything appears to be OK. 

 

When digging a bit deeper though I can some of the downstream power levels are borderline high, and with natural fluctuations these could be pushed out of spec from time to time causing the connection issues.

 

Can you please post some hub-stats to give us an idea of the impact this is having and help us determine the best course of action? If you're unsure how:


In your browser’s URL box type in  http://192.168.0.1  (or http://192.168.100.1 - if in modem mode) and hit return. If you have a hub 2 or 3 when the page loads don't log in but click ‘Check Router Status’. If you have a Hub 4 when the page loads log in and then click ‘Check Router Status’. Copy full sets of data onto here from the downstream, upstream, &  network logs pages and paste them here. Copy full sets of data onto here from the downstream, upstream, &  network logs pages and paste them here. Please don’t post screencaps - if you copy/paste the data the forum software should blank any sensitive details out for you. 

 

You can also set up a free “Broadband Quality Monitor” to continually monitor the state of your connection and record any network dropouts.  It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections: https://www.thinkbroadband.com/broadband/monitoring/quality

 

 

Tom 

 

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coljenks1980
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Re: Ping M/S issue

25/07/2021 12:18:52noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;25/07/2021 12:18:40Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;23/07/2021 08:13:44criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;23/07/2021 07:06:52ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;19/07/2021 21:22:43criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;19/07/2021 19:06:52ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;17/07/2021 02:39:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;16/07/2021 07:06:52ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;16/07/2021 01:10:4criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;15/07/2021 18:13:46noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;14/07/2021 01:27:49criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;13/07/2021 21:49:30noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;12/07/2021 22:19:11criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;12/07/2021 19:06:52ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;12/07/2021 02:19:35criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;11/07/2021 18:25:42noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;11/07/2021 18:22:32criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;11/07/2021 11:20:46noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;10/07/2021 13:46:32criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;10/07/2021 04:53:39criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;   Downstream bonded channels
Upstream

14620000046.3512064 qam1
23260000045.8512064 qam3
33940000046512064 qam2
42580000045.8512064 qam4



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA00420
2ATDMA00400
3ATDMA00260
4ATDMA00390

 

 

 

 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14830000004.340256 qam32
2203000000540256 qam9
3211000000540256 qam10
42190000005.140256 qam11
5227000000540256 qam12
6235000000540256 qam13
72430000004.640256 qam14
8251000000540256 qam15
9259000000540256 qam16
102670000005.440256 qam17
112750000005.140256 qam18
122830000005.840256 qam19
132910000006.140256 qam20
142990000006.940256 qam21
153070000007.540256 qam22
163150000007.640256 qam23
173230000007.940256 qam24
18427000000640256 qam25
194350000005.840256 qam26
204430000005.340256 qam27
214510000005.140256 qam28
224590000005.140256 qam29
23467000000540256 qam30
244750000004.340256 qam

31

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Tom_F
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Re: Ping M/S issue

Thank you, there's certainly more errors/time-outs than we'd like to see there. If all of your connections are snug & secure then we'll need to arrange a tech-visit, I'll get in touch via PM so we can get that sorted.

 

Tom 

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