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Ping/Latency very high

I have recently changed my package to the highest speed available in my area (200Mb) as I was having issues with the internet when gaming. Even with the new speed I am having the same problems with ping. If anyone from Virgin is willing to have a look at my account that would be great. No rush as I know you must be very busy at the moment.

Thank you 

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Message 2 of 10
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Re: Ping/Latency very high

Welcome to the club. I have exact same issue. Any multiplayer game is unplayable. It has nothing to do with you, it's simply Virgin's horrible infrastructure where they serve more customers than their network can hold. Be happy at least you can watch YouTube all day with no problems, wait...nope you can't do that either. Love you Virgin Media!

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Re: Ping/Latency very high

 

Screenshot_20200417_205257_com.android.chrome.jpg

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Re: Ping/Latency very high

Screenshot_20200418_110457_com.android.chrome.jpg

 

  • Another day where the service is unusable. I understand that the network is going to be busier than usual. However I am still a paying customer and not being able to use the service unless its between 1am and 6am is unacceptable. 

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Re: Ping/Latency very high

Here is my situation

BQM18-04-2020.png

the lost packets are insane

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Message 6 of 10
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Re: Ping/Latency very high

Hi, can you go to http://192.168.0.1/

 

Don't sign in, instead just under sign in click Check Network Status and from there and paste in all the stats from the tables and paste them here, don't worry about the MAC address as the forum software will filter that out automatically.


**
I work for Virgin Media - but all opinions posted here are my own
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Re: Ping/Latency very high

Cable Modem Status
Item Status Comments
Acquired Downstream Channel (Hz)
323000000
Locked
Ranged Upstream Channel (Hz)
53700246
Locked
Provisioning State
Online

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 323000000 0.2 38 256 qam 24
2 139000000 1.7 40 256 qam 1
3 147000000 1.7 40 256 qam 2
4 155000000 1.2 40 256 qam 3
5 163000000 1.2 40 256 qam 4
6 171000000 1.4 38 256 qam 5
7 179000000 1.2 38 256 qam 6
8 187000000 1.5 38 256 qam 7
9 195000000 1.4 40 256 qam 8
10 203000000 1.2 38 256 qam 9
11 211000000 1.2 38 256 qam 10
12 219000000 1.2 40 256 qam 11
13 227000000 1.2 40 256 qam 12
14 235000000 1 40 256 qam 13
15 243000000 1 38 256 qam 14
16 251000000 0.9 40 256 qam 15
17 259000000 0.7 40 256 qam 16
18 267000000 0.7 40 256 qam 17
19 275000000 0.5 40 256 qam 18
20 283000000 0.4 40 256 qam 19
21 291000000 0.2 38 256 qam 20
22 299000000 0.2 38 256 qam 21
23 307000000 0.2 40 256 qam 22
24 315000000 0.2 40 256 qam 23


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.6 5 0
2 Locked 40.3 7 0
3 Locked 40.9 5 0
4 Locked 40.3 7 0
5 Locked 40.3 4 0
6 Locked 38.9 6 0
7 Locked 38.9 8 0
8 Locked 38.9 8 0
9 Locked 40.3 5 0
10 Locked 38.9 10 0
11 Locked 38.9 7 0
12 Locked 40.3 6 0
13 Locked 40.3 5 0
14 Locked 40.3 6 0
15 Locked 38.9 7 0
16 Locked 40.9 5 0
17 Locked 40.3 5 0
18 Locked 40.3 7 0
19 Locked 40.3 6 0
20 Locked 40.3 4 0
21 Locked 38.9 15 0
22 Locked 38.9 12 0
23 Locked 40.3 6 0
24 Locked 40.3 9 0

1 53700246 3.875 5120 64 qam 2
2 60300099 3.85 5120 64 qam 1
3 39400025 3.925 5120 64 qam 4
4 46200174 3.9 5120 64 qam 3


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-rtsxxl35016u+voc-b.cm


Primary Downstream Service Flow
SFID 6206
Max Traffic Rate 402500089
Max Traffic Burst 42600
Min Traffic Rate 0


Primary Upstream Service Flow
SFID 6205
Max Traffic Rate 38500089
Max Traffic Burst 42600
Min Traffic Rate 0
Max Concatenated Burst 42600
Scheduling Type BestEffort

Network Log
Time Priority Description
18/04/2020 18:01:10 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/04/2020 16:21:4 critical TFTP file complete - but missing mandatory TLV;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/04/2020 16:19:39 critical TFTP Request Retries exceeded, CM unable to register
18/04/2020 16:19:39 critical TFTP failed - Request sent - No Response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:03:11 critical TFTP file complete - but missing mandatory TLV;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:00:11 Warning! ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:00:7 critical TFTP file complete - but missing mandatory TLV;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:00:8 Warning! ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:00:6 critical TFTP file complete - but missing mandatory TLV;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:48 Warning! ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/04/2020 05:08:48 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/04/2020 04:37:45 notice Received REG-RSP while in REG-HOLD1 state;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/04/2020 04:33:33 critical TFTP file complete - but missing mandatory TLV;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:00:8 Warning! ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:00:6 critical TFTP file complete - but missing mandatory TLV;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:04:0 Warning! ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:03:11 critical TFTP Request Retries exceeded, CM unable to register
01/01/1970 00:03:11 critical TFTP failed - Request sent - No Response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:00:8 Warning! ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:00:7 critical TFTP file complete - but missing mandatory TLV;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

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Re: Ping/Latency very high

latest graph

19-04-2020.png

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Re: Ping/Latency very high

Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz)
443000000
Locked
Ranged Upstream Channel (Hz)
53700004
Locked
Provisioning State
Online

 

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
14430000000.236256 qam37
22510000006.437256 qam15
32590000006.537256 qam16
42670000006.837256 qam17
52750000006.637256 qam18
62830000006.837256 qam19
72910000006.937256 qam20
82990000006.937256 qam21
93070000006.537256 qam22
103150000006.437256 qam23
11323000000636256 qam24
123470000005.337256 qam25
133550000004.536256 qam26
14363000000436256 qam27
153710000003.536256 qam28
163790000003.235256 qam29
173870000002.535256 qam30
183950000002.735256 qam31
19403000000235256 qam32
204110000001.735256 qam33
214190000001.535256 qam34
224270000000.736256 qam35
234350000000.235256 qam36
24451000000-0.435256 qam38



Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked36.36550
2Locked37.3410
3Locked37.6190
4Locked37.3460
5Locked37.6290
6Locked37.3350
7Locked37.3560
8Locked37.3270
9Locked37.3280
10Locked37.3580
11Locked36.6370
12Locked37.3320
13Locked36.6320
14Locked36.6550
15Locked36.61040
16Locked35.76241038
17Locked35.73790
18Locked35.74850
19Locked35.75080
20Locked35.528480
21Locked35.515080
22Locked36.33120
23Locked35.75750
24Locked35.710220

 

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1537000044.575512064 qam2
2394000004.325512064 qam4
3462000004.425512064 qam3
4603000004.575512064 qam1



Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
d;kfoA,.iyewrkldJKDHSUBsgvca69

 

 

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Message 10 of 10
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Re: Ping/Latency very high

Im not an expert nor do i claim to be. Ul wil get ur results look spot on. Theres no faults on our end it looks great. Reboot ur router and be intouch later on if fixed please kudos my post so my boss Thinks im a genius. 

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