Virgin Media Community

[GNBlazer]

I have recently changed my package to the highest speed available in my area (200Mb) as I was having issues with the internet when gaming. Even with the new speed I am having the same problems with ping. If anyone from Virgin is willing to have a look at my account that would be great. No rush as I know you must be very busy at the moment.

Thank you 

[VMFixUrInternet]

Welcome to the club. I have exact same issue. Any multiplayer game is unplayable. It has nothing to do with you, it's simply Virgin's horrible infrastructure where they serve more customers than their network can hold. Be happy at least you can watch YouTube all day with no problems, wait...nope you can't do that either. Love you Virgin Media!

[GNBlazer]

 

 

[GNBlazer]

• Another day where the service is unusable. I understand that the network is going to be busier than usual. However I am still a paying customer and not being able to use the service unless its between 1am and 6am is unacceptable. 

 

[RoyGaile]

Here is my situation

the lost packets are insane

[Aaron2]

Hi, can you go to http://192.168.0.1/

Don't sign in, instead just under sign in click Check Network Status and from there and paste in all the stats from the tables and paste them here, don't worry about the MAC address as the forum software will filter that out automatically.

[RoyGaile]

Cable Modem Status
Item Status Comments
Acquired Downstream Channel (Hz)
323000000
Locked
Ranged Upstream Channel (Hz)
53700246
Locked
Provisioning State
Online

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 323000000 0.2 38 256 qam 24
2 139000000 1.7 40 256 qam 1
3 147000000 1.7 40 256 qam 2
4 155000000 1.2 40 256 qam 3
5 163000000 1.2 40 256 qam 4
6 171000000 1.4 38 256 qam 5
7 179000000 1.2 38 256 qam 6
8 187000000 1.5 38 256 qam 7
9 195000000 1.4 40 256 qam 8
10 203000000 1.2 38 256 qam 9
11 211000000 1.2 38 256 qam 10
12 219000000 1.2 40 256 qam 11
13 227000000 1.2 40 256 qam 12
14 235000000 1 40 256 qam 13
15 243000000 1 38 256 qam 14
16 251000000 0.9 40 256 qam 15
17 259000000 0.7 40 256 qam 16
18 267000000 0.7 40 256 qam 17
19 275000000 0.5 40 256 qam 18
20 283000000 0.4 40 256 qam 19
21 291000000 0.2 38 256 qam 20
22 299000000 0.2 38 256 qam 21
23 307000000 0.2 40 256 qam 22
24 315000000 0.2 40 256 qam 23

Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.6 5 0
2 Locked 40.3 7 0
3 Locked 40.9 5 0
4 Locked 40.3 7 0
5 Locked 40.3 4 0
6 Locked 38.9 6 0
7 Locked 38.9 8 0
8 Locked 38.9 8 0
9 Locked 40.3 5 0
10 Locked 38.9 10 0
11 Locked 38.9 7 0
12 Locked 40.3 6 0
13 Locked 40.3 5 0
14 Locked 40.3 6 0
15 Locked 38.9 7 0
16 Locked 40.9 5 0
17 Locked 40.3 5 0
18 Locked 40.3 7 0
19 Locked 40.3 6 0
20 Locked 40.3 4 0
21 Locked 38.9 15 0
22 Locked 38.9 12 0
23 Locked 40.3 6 0
24 Locked 40.3 9 0

1 53700246 3.875 5120 64 qam 2
2 60300099 3.85 5120 64 qam 1
3 39400025 3.925 5120 64 qam 4
4 46200174 3.9 5120 64 qam 3

Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-rtsxxl35016u+voc-b.cm

Primary Downstream Service Flow
SFID 6206
Max Traffic Rate 402500089
Max Traffic Burst 42600
Min Traffic Rate 0

Primary Upstream Service Flow
SFID 6205
Max Traffic Rate 38500089
Max Traffic Burst 42600
Min Traffic Rate 0
Max Concatenated Burst 42600
Scheduling Type BestEffort

Network Log
Time Priority Description
18/04/2020 18:01:10 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/04/2020 16:21:4 critical TFTP file complete - but missing mandatory TLV;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/04/2020 16:19:39 critical TFTP Request Retries exceeded, CM unable to register
18/04/2020 16:19:39 critical TFTP failed - Request sent - No Response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:03:11 critical TFTP file complete - but missing mandatory TLV;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:00:11 Warning! ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:00:7 critical TFTP file complete - but missing mandatory TLV;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:00:8 Warning! ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:00:6 critical TFTP file complete - but missing mandatory TLV;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:48 Warning! ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/04/2020 05:08:48 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/04/2020 04:37:45 notice Received REG-RSP while in REG-HOLD1 state;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/04/2020 04:33:33 critical TFTP file complete - but missing mandatory TLV;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:00:8 Warning! ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:00:6 critical TFTP file complete - but missing mandatory TLV;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:04:0 Warning! ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:03:11 critical TFTP Request Retries exceeded, CM unable to register
01/01/1970 00:03:11 critical TFTP failed - Request sent - No Response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:00:8 Warning! ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:00:7 critical TFTP file complete - but missing mandatory TLV;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[RoyGaile]

latest graph

[GNBlazer]

Refresh data

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	443000000	Locked
Ranged Upstream Channel (Hz)	53700004	Locked
Provisioning State	Online

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	443000000	0.2	36	256 qam	37
2	251000000	6.4	37	256 qam	15
3	259000000	6.5	37	256 qam	16
4	267000000	6.8	37	256 qam	17
5	275000000	6.6	37	256 qam	18
6	283000000	6.8	37	256 qam	19
7	291000000	6.9	37	256 qam	20
8	299000000	6.9	37	256 qam	21
9	307000000	6.5	37	256 qam	22
10	315000000	6.4	37	256 qam	23
11	323000000	6	36	256 qam	24
12	347000000	5.3	37	256 qam	25
13	355000000	4.5	36	256 qam	26
14	363000000	4	36	256 qam	27
15	371000000	3.5	36	256 qam	28
16	379000000	3.2	35	256 qam	29
17	387000000	2.5	35	256 qam	30
18	395000000	2.7	35	256 qam	31
19	403000000	2	35	256 qam	32
20	411000000	1.7	35	256 qam	33
21	419000000	1.5	35	256 qam	34
22	427000000	0.7	36	256 qam	35
23	435000000	0.2	35	256 qam	36
24	451000000	-0.4	35	256 qam	38

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	36.3	655	0
2	Locked	37.3	41	0
3	Locked	37.6	19	0
4	Locked	37.3	46	0
5	Locked	37.6	29	0
6	Locked	37.3	35	0
7	Locked	37.3	56	0
8	Locked	37.3	27	0
9	Locked	37.3	28	0
10	Locked	37.3	58	0
11	Locked	36.6	37	0
12	Locked	37.3	32	0
13	Locked	36.6	32	0
14	Locked	36.6	55	0
15	Locked	36.6	104	0
16	Locked	35.7	624	1038
17	Locked	35.7	379	0
18	Locked	35.7	485	0
19	Locked	35.7	508	0
20	Locked	35.5	2848	0
21	Locked	35.5	1508	0
22	Locked	36.3	312	0
23	Locked	35.7	575	0
24	Locked	35.7	1022	0

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700004	4.575	5120	64 qam	2
2	39400000	4.325	5120	64 qam	4
3	46200000	4.425	5120	64 qam	3
4	60300000	4.575	5120	64 qam	1

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	d;kfoA,.iyewrkldJKDHSUBsgvca69

[lukescully]

Im not an expert nor do i claim to be. Ul wil get ur results look spot on. Theres no faults on our end it looks great. Reboot ur router and be intouch later on if fixed please kudos my post so my boss Thinks im a genius.