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Ping Getting Higer

Hello ever since I got virgin 350 I have gotten around 27ms In league of legends now suddenly it has increased to 45ms Im unsure why this is if anyone can help me thanks

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Message 2 of 31
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Re: Ping Getting Higer

I have exactly the same issue, glad im not the only one. Im only on the 100 package myself and it really just came out of nowhere and it isnt just league for me its everything is 20 ping or so higher.

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Message 3 of 31
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Re: Ping Getting Higer

Same happening to me on 200mb,

 

Since earlier in the week my pings on WoW, Overwatch and League EUW are all significantly higher.

It's not area fault as I get my full speeds 24/7.

There's a serious issue with Virgin Media's peering.

 

Nor is it my hardware as everything was fine until like a few days ago.

 

Before any staff ask the general questions.. Yes I'm wired, Yes I have a Cat 7 cable and Yes I have a gigabit capable ethernet thats running at gigabit.

Looking at my pingplotter trace, the latency starts before it hits Riot Games' network.

 

Latency begins at nl-ams04a-ri3-ae-8-0.aorta.net (84.116.130.97) which is a Virgin Media / Liberty Global router.

 

 

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Message 4 of 31
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Re: Ping Getting Higer

Hi Raja_jafri99,

 

Thank you for your post. I'm sorry to hear you're having issues with your broadband. 

 

Looking from our side I am unable to see any area issues that can be affecting this. 

 

Can I confirm are you using a Wired or Wireless connection? Are you using just our hub or ours + a 3rd party hub?

 

^Martin

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Message 5 of 31
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Re: Ping Getting Higer

It's an issue with your peering.

Look at my pingplotter screenshot.

 

I've tried a traceroute to Fortnite's London UK Server and the latency is fine.

 

It's any service that goes through the amsterdam aorta routers (which belong to VM/Liberty global)

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Message 6 of 31
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Re: Ping Getting Higer

Problems with intermittently high latency to European gaming servers seem to have been going on for a while now.  VM/LG know this, either they don't have the capability to fix it, or more likely they aren't prepared to invest the time and money so long as customers continue to pay rather than leave.  And either way, they refuse to enter into any dialogue or communication with customers to be transparent about the issue, and when or if it will be properly and permanently resolved. 

I suppose this is no different to the company's attitude to its own awful customer service.

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Message 7 of 31
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Re: Ping Getting Higer

Well, looks like I'm gonna look into FTTC if they don't.
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Message 8 of 31
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Re: Ping Getting Higer

Hi hortonj88,

 

Thank you for your post. My apologies for the issues you're having with your broadband.

 

Thank you for the information provided concerning your fault. 

 

I will private message you so we can look into this further.

 

^Martin

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Message 9 of 31
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Re: Ping Getting Higer

You've been given proof that my service is fine and that your routing/peering is the issue.

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Message 10 of 31
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Re: Ping Getting Higer

We would like to look into this further if you can respond to my private message. 

 

^Martin

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