How many times is this to go on. Had this issue since december so virgin you aint blaming the current pandemic on this 1. Drop out high ping latency i cant game(sole purpose of my internet) cant stream and now very difficulty any video calls ultra slow internet. Im wired and should not get close to this bad. Only wifi is on mobile phone!!!! Engineer visit january yea i can see your upstream is high. Yes i know that. Goes off and tinkers. Guess what no joy. Struggles continue. Engineer visits again last week. Yea ur upstream is over high again i know that pal. Lowers it and tbf he did it right. But he goes and affixes a booster inside my house to bring levels down and like really another plug used up cos virgin cant fix an issue now i have to have another device plugged to my wall electric socket?? If it fixes it il let it pass. Guess what my ping and latency are now 3x worse than what they have ever been its just ridiculous 10/20mbs if im lucky aswell. Streaming poor even 2min vids cant cope. What ever you are doing youve now killed everything i need it for just pountless to have. Im not paying for limited services or 20mb! Since the booster my tivo box records fuzz and pixels (booster connected) i dont want your services anymore and i aint paying early fees. 1 you dont fix my complaints and now its worse after several attempts. 2 my tivo cant record programmes cleanly sinces ur silly booster added to it all. After 3 gr8 yrs and all this ontop of no internet over xmas period aswell and cheek to callnit 8quid from that month. A letterbis being sentnout to your complaint dept considering ur lines wont go through and you removed an online complaint aswell. Here is my bqm its much worse now and allbthe bqms been like this since december. Power levels etc info seem ok aswell bqm will follow just ridiculous out of the 20 peolple i know who have ur internet non have this problem and they live and very busy area households.
Hi Luke, I am a Virgin Technician and due to the COVID-19 I am self-isolating :(, I am unable to help customers in person and so i am available to help others with my personal experience gained from years of solving many complex service and installations jobs.
I could do a diagnostic for you if you wish? Pm me and i can try to help further.
We’re currently directing customers to our messaging service for anything we can’t on the community. The number is 07533051809 – Customers just need to text the number with their problem and somebody will message them back asap.
Leave a Kudo if this helps.
Kind regards, Virgin Media Field Technician. Afshin
Here to help! I'm a technician helping out whilst working from home. Find out more