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Persisting latency and connection

How many times is this to go on. Had this issue since december so virgin you aint blaming the current pandemic on this 1. Drop out high ping latency i cant game(sole purpose of my internet) cant stream and now very difficulty any video calls  ultra slow internet. Im wired and should not get close to this bad. Only wifi is on mobile phone!!!! Engineer visit january yea i can see your upstream is high. Yes i know that. Goes off and tinkers. Guess what no joy. Struggles continue. Engineer visits again last week. Yea ur upstream is over high again i know that pal. Lowers it and tbf he did it right. But he goes and affixes a booster inside my house to bring levels down and like really another plug used up cos virgin cant fix an issue now i have to have another device plugged to my wall electric socket?? If it fixes it il let it pass. Guess what my ping and latency are now 3x worse than what they have ever been its just ridiculous 10/20mbs if im lucky aswell. Streaming poor even 2min vids cant cope. What ever you are doing youve now killed everything i need it for just pountless to have. Im not paying for limited services or 20mb! Since the booster my tivo box records fuzz and pixels (booster connected) i dont want your services anymore and i aint paying early fees. 1 you dont fix my complaints and now its worse after several attempts. 2 my tivo cant record programmes cleanly sinces ur silly booster added to it all. After 3 gr8 yrs and all this ontop of no internet over xmas period aswell and cheek to callnit 8quid from that month. A letterbis being sentnout to your complaint dept considering ur lines wont go through and you removed an online complaint aswell. Here is my bqm its much worse now and allbthe bqms been like this since december. Power levels etc info seem ok aswell bqm will follow just ridiculous out of the 20 peolple i know who have ur internet non have this problem and they live and very busy area households. 

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Re: Persisting latency and connection

Hi,

Log in to the Hub.

192.168.0.1

Use hub password (8 digits on the bottom of hub)

Advanced Settings > Tools > Network Status > if you can screen shot the status tab then downstream and then the upstream tab and post on here

Thanks

Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Persisting latency and connection

 
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1435000000238256 qam36
2235000000036256 qam13
32430000000.237256 qam14
42510000000.237256 qam15
5259000000037256 qam16
6267000000037256 qam17
7275000000037256 qam18
82830000000.237256 qam19
92910000000.738256 qam20
10299000000137256 qam21
113070000001.238256 qam22
123150000001.438256 qam23
133230000001.538256 qam24
143470000002.738256 qam25
15355000000338256 qam26
16363000000340256 qam27
17371000000340256 qam28
183790000002.738256 qam29
193870000002.538256 qam30
203950000002.738256 qam31
214030000002.738256 qam32
224110000002.738256 qam33
234190000002.538256 qam34
244270000002.240256 qam35


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.9279050
2Locked36.651700
3Locked37.344040
4Locked37.352780
5Locked37.657990
6Locked37.359261
7Locked37.669840
8Locked37.670940
9Locked38.656000
10Locked37.683560
11Locked38.970140
12Locked38.658260
13Locked38.951060
14Locked38.943900
15Locked38.945520
16Locked40.350880
17Locked40.356980
18Locked38.983020
19Locked38.6100273
20Locked38.9112990
21Locked38.6173220
22Locked38.6228390
23Locked38.6299070
24Locked
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Re: Persisting latency and connection

Hi Luke,
I am a Virgin Technician and due to the COVID-19 I am self-isolating :(, I am unable to help customers in person and so i am available to help others with my personal experience gained from years of solving many complex service and installations jobs.


I could do a diagnostic for you if you wish? Pm me and i can try to help further.


We’re currently directing customers to our messaging service for anything we can’t on the community. The number is 07533051809 – Customers just need to text the number with their problem and somebody will message them back asap.


Leave a Kudo if this helps.


Kind regards,
Virgin Media Field Technician.
Afshin


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Re: Persisting latency and connection

 
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