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Paying for 350MB getting 100MB

Hi I upgraded recently and did speed test and I am only getting 100MB I got told it was the cable but I have cat 6 so that is not the fault can this issue be sorted and some sort of money back on my bill I am in the e4 area

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Re: Paying for 350MB getting 100MB

what network card are you using on the PC?
Are you connected directly from PC to hub or through a switch or powerline?

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Re: Paying for 350MB getting 100MB

I use the ethernet port inbuilt on my motherboard which can support it, My PC is connected through a switch which is only getting 92MB however my PC downstairs that is directly connected to the router is only receiving 100MB, I have had the hub replaced as well and it didn't fix anything

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Re: Paying for 350MB getting 100MB

what does the network status for the PC say

Windows10
Settings -> Network and Internet -> Properties

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Re: Paying for 350MB getting 100MB

Everything seems to be operational it says my Link seems to say 100/100 MB however, was there anything else you wanted to know?
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Re: Paying for 350MB getting 100MB

so the problem is your network card. What model is the network card

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Re: Paying for 350MB getting 100MB

As I said motherboard which is a MSI Z370 has inbuilt Ethernet ports so I have been using that not a network card
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Re: Paying for 350MB getting 100MB

then the problem is the computer (drivers or hardware) or the network cable.

your PC is limiting the speeds to 100

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Message 9 of 10
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Re: Paying for 350MB getting 100MB

It's not the cable because I have cat 6 so I will update the drivers to see if that's the problem I don't think it could be a hardware problem though
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Message 10 of 10
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Re: Paying for 350MB getting 100MB

Okay the computer downstairs is now getting better speeds and my speed upstairs is limited because of my switch thank you for your help
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