Virgin Media Community

[mika1417]

Hello,

I am facing a problem with my connection. When I am playing games like COD: Warzone or CS:GO for example I am getting a lot of packet losses in games. I have tried to do a factory reset on HUB and it didn't work. I am posting some logs from my router and BQM below:

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	2	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	0	0

Live graph:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/7f5c539e88cfcc929d2e4db3e444522f2a...

 Graph from previous days:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/26e58c62850be994330586a5d9f9d5ef63552c9e-20-07-2021

https://www.thinkbroadband.com/broadband/monitoring/quality/share/7cd9609633daf44ff095aeb012ca0ba421123f79-18-07-2021

 Anyone got idea why does it happen ?
Thanks

[cb1992]

I don't have an answer but I am having the exact same issues and came on to post my own exact same thread before seeing yours. My graphs are also very similar to yours, large spikes in dropped packets (red lines). In warzone i am getting kicked frequently and in games i don't get kicked I'm still seeing about 2-8% packet loss and large ping spikes from like 60ms to 200ms. This manifests itself with very laggy game play and party chat issues, basically unplayable. Very frustrating. I phoned virgin who ran a speed test and basically said all was good..... Hope you find a solution!

[mika1417]

Downstreams:

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	402750000	5	40	256 qam	30
2	202750000	7.4	40	256 qam	9
3	210750000	7.3	40	256 qam	10
4	218750000	7.5	40	256 qam	11
5	226750000	7.4	40	256 qam	12
6	234750000	7.4	40	256 qam	13
7	242750000	7.3	40	256 qam	14
8	250750000	7	40	256 qam	15
9	258750000	7	40	256 qam	16
10	266750000	6.9	40	256 qam	17
11	274750000	6.6	40	256 qam	18
12	282750000	6.6	40	256 qam	19
13	290750000	6.5	40	256 qam	20
14	298750000	6.4	40	256 qam	21
15	306750000	6	40	256 qam	22
16	314750000	5.9	40	256 qam	23
17	322750000	5.8	40	256 qam	24
18	330750000	5.9	40	256 qam	25
19	370750000	5.3	40	256 qam	26
20	378750000	5.3	40	256 qam	27
21	386750000	5	40	256 qam	28
22	394750000	5	40	256 qam	29
23	410750000	5.3	40	256 qam	31
24	418750000	5.4	40	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	363	491
2	Locked	40.9	285	755
3	Locked	40.3	322	921
4	Locked	40.9	238	953
5	Locked	40.3	280	1098
6	Locked	40.9	295	839
7	Locked	40.3	310	2684
8	Locked	40.9	284	1030
9	Locked	40.9	301	722
10	Locked	40.9	293	4363
11	Locked	40.9	321	767
12	Locked	40.9	364	920
13	Locked	40.9	346	2272
14	Locked	40.9	354	1949
15	Locked	40.9	371	1436
16	Locked	40.9	388	881
17	Locked	40.9	362	1401
18	Locked	40.3	350	989
19	Locked	40.3	331	897
20	Locked	40.3	344	1025
21	Locked	40.3	373	1818
22	Locked	40.9	375	1381
23	Locked	40.9	324	883
24	Locked	40.9	334	1125

[mika1417]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	40.7	5120	64 qam	9
2	25800000	38.8	5120	64 qam	12
3	32600000	39.3	5120	64 qam	11
4	39400000	39.3	5120	64 qam	10

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	2	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	1	0

[mika1417]

23/07/2021 09:26:14	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2021 14:52:35	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2021 13:20:51	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2021 13:20:51	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2021 12:03:37	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2021 09:59:3	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2021 09:46:10	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2021 09:46:10	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2021 09:45:34	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2021 09:45:34	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/07/2021 18:52:26	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2021 16:34:48	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2021 16:34:4	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2021 12:29:31	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2021 03:49:31	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2021 17:31:28	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2021 13:33:30	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2021 13:33:30	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2021 13:32:11	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2021 13:32:10	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[mika1417]

Could anyone have a look at this logs and check if everything is correct there ? Every day I've got packet loss, FPS games are unplayable it is really annoying.

[Hayley_S]

Hello @mika1417.

Welcome back to the community page, thank you for posting on here.

I am sorry for the packet losses while you are trying to game.

Do you have your gaming station connected to your wired connection? This is more stable and has a stronger signal, can you please try this if you are not on the wired connection at the moment.

Look forward to your response.

[mika1417]

I am using wired connection only for games.

[Hayley_S]

Thank you for confirming this @mika1417.

Please can you tell me if you have tried doing a pinhole reset on your Hub? If not can you try this for me? 

Many thanks,

[mika1417]

Yes I tried to do pin hole reset and also turned off hub for 15 minutes. Didn't help