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mika1417
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Packet losses while playing COD/CS:GO

Hello,

I am facing a problem with my connection. When I am playing games like COD: Warzone or CS:GO for example I am getting a lot of packet losses in games. I have tried to do a factory reset on HUB and it didn't work. I am posting some logs from my router and BQM below:

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0020
2ATDMA0010
3ATDMA0010
4ATDMA0000

 

Live graph:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/7f5c539e88cfcc929d2e4db3e444522f2a...

 Graph from previous days:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/26e58c62850be994330586a5d9f9d5ef63552c9e-20-07-2021

 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/7cd9609633daf44ff095aeb012ca0ba421123f79-18-07-2021

 Anyone got idea why does it happen ?
Thanks

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cb1992
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Re: Packet losses while playing COD/CS:GO

I don't have an answer but I am having the exact same issues and came on to post my own exact same thread before seeing yours. My graphs are also very similar to yours, large spikes in dropped packets (red lines). In warzone i am getting kicked frequently and in games i don't get kicked I'm still seeing about 2-8% packet loss and large ping spikes from like 60ms to 200ms. This manifests itself with very laggy game play and party chat issues, basically unplayable. Very frustrating. I phoned virgin who ran a speed test and basically said all was good..... Hope you find a solution!

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mika1417
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Re: Packet losses while playing COD/CS:GO

Downstreams:

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1402750000540256 qam30
22027500007.440256 qam9
32107500007.340256 qam10
42187500007.540256 qam11
52267500007.440256 qam12
62347500007.440256 qam13
72427500007.340256 qam14
8250750000740256 qam15
9258750000740256 qam16
102667500006.940256 qam17
112747500006.640256 qam18
122827500006.640256 qam19
132907500006.540256 qam20
142987500006.440256 qam21
15306750000640256 qam22
163147500005.940256 qam23
173227500005.840256 qam24
183307500005.940256 qam25
193707500005.340256 qam26
203787500005.340256 qam27
21386750000540256 qam28
22394750000540256 qam29
234107500005.340256 qam31
244187500005.440256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.9363491
2Locked40.9285755
3Locked40.3322921
4Locked40.9238953
5Locked40.32801098
6Locked40.9295839
7Locked40.33102684
8Locked40.92841030
9Locked40.9301722
10Locked40.92934363
11Locked40.9321767
12Locked40.9364920
13Locked40.93462272
14Locked40.93541949
15Locked40.93711436
16Locked40.9388881
17Locked40.93621401
18Locked40.3350989
19Locked40.3331897
20Locked40.33441025
21Locked40.33731818
22Locked40.93751381
23Locked40.9324883
24Locked40.93341125
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mika1417
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Re: Packet losses while playing COD/CS:GO

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000040.7512064 qam9
22580000038.8512064 qam12
33260000039.3512064 qam11
43940000039.3512064 qam10



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0020
2ATDMA0010
3ATDMA0010
4ATDMA0010
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mika1417
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Re: Packet losses while playing COD/CS:GO

23/07/2021 09:26:14noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2021 14:52:35criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2021 13:20:51noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2021 13:20:51ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2021 12:03:37noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2021 09:59:3criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2021 09:46:10Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2021 09:46:10criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2021 09:45:34Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2021 09:45:34criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/07/2021 18:52:26criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2021 16:34:48noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2021 16:34:4Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2021 12:29:31noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/07/2021 03:49:31criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2021 17:31:28noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2021 13:33:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2021 13:33:30criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2021 13:32:11criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2021 13:32:10criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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mika1417
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Re: Packet losses while playing COD/CS:GO

Could anyone have a look at this logs and check if everything is correct there ? Every day I've got packet loss, FPS games are unplayable it is really annoying.

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Hayley_S
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Re: Packet losses while playing COD/CS:GO

Hello @mika1417.

 

Welcome back to the community page, thank you for posting on here.

 

I am sorry for the packet losses while you are trying to game.

 

Do you have your gaming station connected to your wired connection? This is more stable and has a stronger signal, can you please try this if you are not on the wired connection at the moment.

 

Look forward to your response.

Hayley
Forum Team



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mika1417
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Re: Packet losses while playing COD/CS:GO

I am using wired connection only for games.

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Hayley_S
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Re: Packet losses while playing COD/CS:GO

Thank you for confirming this @mika1417.

 

Please can you tell me if you have tried doing a pinhole reset on your Hub? If not can you try this for me? 

 

Many thanks,

Hayley
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mika1417
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Re: Packet losses while playing COD/CS:GO

Yes I tried to do pin hole reset and also turned off hub for 15 minutes. Didn't help

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