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Kikokiri
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Packet loss

Packet loss on the game ' Guild Wars 2 ' , already contacted their customer support and after running some tests they told me it was only something my ISP could fix. 

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Adduxi
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Re: Packet loss

Usual request. Please post your power levels and network log from the Hub.  Also setup a BQM here www.thinkbroadband.com/ping

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Kikokiri
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Re: Packet loss

Kikokiri_0-1649609145930.png

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1331000000-0.240256 qam25
2203000000440256 qam9
32110000003.740256 qam10
4219000000340256 qam11
52270000002.540256 qam12
6235000000238256 qam13
72430000001.740256 qam14
82510000001.438256 qam15
9259000000140256 qam16
102670000001.240256 qam17
112750000001.240256 qam18
122830000001.540256 qam19
13291000000140256 qam20
142990000000.940256 qam21
153070000000.740256 qam22
163150000000.440256 qam23
173230000000.540256 qam24
183390000000.440256 qam26
19347000000-0.240256 qam27
20355000000-0.240256 qam28
21363000000-0.240256 qam29
22371000000-0.740256 qam30
23379000000-0.540256 qam31
24387000000-1.440256 qam32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3138510595
2Locked40.350821053
3Locked40.39959772
4Locked40.3227114322
5Locked40.391912995
6Locked38.999911229
7Locked40.3108512866
8Locked38.9118213197
9Locked40.3114612328
10Locked40.9109812305
11Locked40.3128312466
12Locked40.3106812427
13Locked40.3124212596
14Locked40.3228117729
15Locked40.990612482
16Locked40.399211027
17Locked40.3102411660
18Locked40.3598722180
19Locked40.3674412877
20Locked40.3716612499
21Locked40.3117211556
22Locked40.9133111248
23Locked40.9131527672
24Locked40.3740916361

Network Log

Time Priority Description

10/04/2022 16:43:43noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2022 14:06:7noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2022 14:06:7ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2022 09:24:39Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2022 09:24:35Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2022 09:24:30criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2022 09:24:30Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2022 09:24:30criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2022 09:24:30Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2022 09:23:20Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2022 09:23:15criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2022 09:23:14Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2022 09:23:14criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2022 09:23:7Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2022 09:08:23Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2022 09:08:18criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2022 09:08:18Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2022 09:08:18criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2022 09:08:18Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2022 01:59:35criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Kikokiri
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Re: Packet loss

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Tom_W1
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Re: Packet loss

Hi @Kikokiri, thanks for your post with your stats as requested.

I can see that from an alternative thread you may have already got the support you need with this - can you please confirm if everything is now working normally since we visited?

Many thanks

Tom_W
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