Posting here as phoning customer service is no use. Past few days I've been getting packet loss where my internet won't go down fully but I can't play a game or browse web watch video until the packet loss goes away. I use my Xbox wired with Ethernet straight to the hub so I know it's not on my end. Here's a BQM showing the packet loss and I'll post my Hub Log aswell
Upstream power is too high, which might explain things, including the packet loss and high error counts. Reboot the hub, see if that helps (probably won't but ALWAYS worth a try). If post-RS error counts continue to creep up again after they've been zeroed during the reboot, or upstream power remains at those levels (or you see upstream channels dropping back from the required 4 channels at 64 QAM) then there's some form of line or equipment fault.
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Tried restarting since it started few days ago it's weird it happens worse from like 7-12 at night. Also been checking the power levels keep going changing and going back to normal as packet loss comes and goes seems be getting worse
I've taken a look at your details and can see that you've spoken to an agent since you last posted and I've checked your network details and they are all fine and the levels are within range. Please let us know if you're still having issues so we can take another look.
Also when I play warzone on console the ping is really high and bad jitter I'm talking like 60-90 but when I'm playing the multiplayer version of call of duty the ping is low around 30-40, anyway my packets to the warzone server is not taking the fastest route causing bad latency