Im getting extreme packet loss while playing, im so sick of this man we had to get new wifi installed for this exact reason and its just happening again, is there anything to i can do for packet loss?
Could you access your router using http://192.168.0.1/ . Don't log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs?
At least we can check the stats to rule out an issue with the line.
It would be worth making a Broadband Quality Monitor aka BQM on thinkbroadband.com and share it here.
I'm just a gamer with 7 months of these issues but maybe someone else can help you
Sorry to hear about the packet loss
Just wanted to know if you have been able to access your hub yet and post check the router status?