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mattylord199888
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Packet loss

3ECEB688-7B2D-45E1-AB54-41CCD6110CE5.png

Any one got any ideas why I get this kind of packet loss I can’t play a single game without getting packet loss and I ring up all the time and complain they tell me change a few settings which I’ve already tried and nothing has change d

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Forum Team (Retired) Tom_S
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Re: Packet loss

Hi mattylord199888,

 

Is it at certain times of day that you're noticing the packet loss on your services, as shown in this graph or do you experiencing it at any time of the day?

 

Thanks,

Tom_S

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mattylord199888
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Re: Packet loss

Yeah if I’m gaming I get packet loss every 4,5 minutes it’s practically unplayable now and thanks for getting back 

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Forum Team (Retired) Tom_S
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Re: Packet loss

Is that timescale over both wired or WiFi connections?

 

Do you have other devices that you notice packet loss issues on? Such as streaming devices, etc.

 

Thanks,

Tom_S

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mattylord199888
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Re: Packet loss

I’ve tested my Xbox and my friends and get both get packet loss and I usually game wired and still get packet loss but way less often than wireless 

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Re: Packet loss

Thank you for that. 

 

Have you had an engineer visit at any point to investigate this? 

 

^Martin

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mattylord199888
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Re: Packet loss

I’ve rung up about 4 times and asked if they would send an engineer but they just kept saying no,I just need a if resolved as soon as possible 

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Re: Packet loss

Right I see. What I will do is private message you so I can look into this further. 

 

^Martin

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