Packet loss whilst gaming on PS5 and Xbox Series X
a month ago
I keep getting fast forward gameplay and lag and I am on 1gb internet service with hub 4. I did a sam knows test and this is the result. Also included the EA testing results. I always game on a wired connection and never wireless. Please get this examined asap my gaming experience is getting heavily disrupted.
Re: Packet loss whilst gaming on PS5 and Xbox Series X
a month ago
If you want the fastest possible response, you need to take your chances with the telephone support (although dealing with VM by phone is something I try and avoid at any cost). And in terms of getting the matter looked at, you might get some sympathy from the forum staff, but as this is a community forum not first line customer support, it's best to try and provide some additional information to help with fault finding.
Give this a go: Connect to the hub by clicking on this link http://192.168.0.1/ That should pull up the log in page for the hub. But don't log in, just click on the link "Check router status" That'll bring up a window with five tabs. Open the Downstream tab. Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots. Post that, do the same for the Upstream and Network log. You'll get an error message when you post the Network log, just click on "post" a second time. Any problems doing this, just say and we can work round those.
Then we can check for any obvious problems with power, noise or error counts. I assume you've done the obvious like restarting the hub, checking the coax connections are nice and finger tight.
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Thanks for your reply - I'd like to take a closer look into this for you.
I've been unable to locate your account using your details, so will just send you a private message to get this information from you - just look out for the purple envelope at the top of the page please.