Virgin Media Community

[barraclough0205]

Hi guys, first-time poster long time lurker 🙂

Saw a similar issue on the forum today, looking for some advice, in my spare time i like to steam on twitch / youtube.

I have a few different software packages i have used, obs studio, twitch studio and streamlabs obs, Where i can change my settings for my upload so i can stream at a certain quality. 

I have it set for 6000 bitrates (which i assume is 6mb) and have my settings tailored for 1080. With my last broadband provider which was Plusnet i was able to stream without issues but i had to have the bitrate at 5000 as the speeds were 30 down / 7 up.

I'm on the m200 package and regularly get 200 down, and 20 up. But im getting regular packet loss, using a few programs like twitch inspector, and the built-in monitoring tool, I can see im dropping packets quite a bit, creating an unusable stream, buffering and the only way i can get around it is drop the quality to 720p which i do not understand.

With the much higher upload rate i would have expected to have less problems not more. Looking for advice for how to resolve it.

Twitch inspector for today - https://imgur.com/rB22yHm

Twitch inspector past stream https://imgur.com/yShUQsE

speedtest results -https://imgur.com/fFeo3Cy 

Todays twitch studio stream (only 10 mins session, more stable today but still packet loss) 

https://imgur.com/7bMPPgf

I have a monitor on think broadband but only learned about the site today, so it might take a bit to generate some usage data 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	139000000	6.9	37	256 qam	1
2	147000000	6.8	37	256 qam	2
3	155000000	6.5	37	256 qam	3
4	163000000	6.4	37	256 qam	4
5	171000000	6.3	37	256 qam	5
6	179000000	6	37	256 qam	6
7	187000000	6	37	256 qam	7
8	195000000	6	37	256 qam	8
9	203000000	5.8	37	256 qam	9
10	211000000	5.6	37	256 qam	10
11	219000000	5.6	37	256 qam	11
12	227000000	5.5	37	256 qam	12
13	235000000	5.5	37	256 qam	13
14	243000000	5.5	37	256 qam	14
15	251000000	5.6	37	256 qam	15
16	259000000	6.1	37	256 qam	16
17	267000000	7	37	256 qam	17
18	275000000	8	37	256 qam	18
19	283000000	8.1	38	256 qam	19
20	291000000	8	37	256 qam	20
21	299000000	8.1	37	256 qam	21
22	307000000	7.8	38	256 qam	22
23	315000000	7.6	38	256 qam	23
24	323000000	7.8	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.3	16	0
2	Locked	37.3	9	0
3	Locked	37.6	25	0
4	Locked	37.6	21	0
5	Locked	37.3	24	0
6	Locked	37.6	23	0
7	Locked	37.3	24	0
8	Locked	37.6	12	0
9	Locked	37.6	11	0
10	Locked	37.3	18	0
11	Locked	37.6	13	0
12	Locked	37.6	19	0
13	Locked	37.3	15	0
14	Locked	37.6	11	0
15	Locked	37.6	37	0
16	Locked	37.6	10	0
17	Locked	37.6	18	0
18	Locked	37.6	11	0
19	Locked	38.6	14	0
20	Locked	37.6	7	0
21	Locked	37.6	7	0
22	Locked	38.9	20	0
23	Locked	38.6	22	0
24	Locked	38.9	17	0

Refresh data

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	25800000	43.5	5120	64 qam	11
2	39400000	44	5120	64 qam	4
3	46200000	44.3	5120	64 qam	3
4	32600000	43.5	5120	64 qam	5

Upstream bonded channels channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[barraclough0205]

I should add that im gaming and streaming on a pc, i use the hub 3 in router mode, but i have the wifi disabled, i have a tp link mesh system which handles all the wifi in my house, its wifi ac and has ethernet backhall, which my pc is connected to (cant mind the model of the mesh system)

So its ethernet, i have tried it on 5ghz wifi as well, same results.

[barraclough0205]

think broadband monitor

https://www.thinkbroadband.com/broadband/monitoring/quality/share/2fe338c2d9317851a14a648f3c1d271ac0... 

[Martin_N]

Hi barraclough0205,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you're having with your broadband connection. 

I have been able to locate your account and taken a look on our side. I'm unable to see anything showing that could be affecting this. 

How has the service been since your original post?

^Martin

[Stanton4512]

Packet loss can cause any size of business some real issues with VoIP functionality and the other is experiencing half efficiency, packet loss occurs. ... of the data will pick up the lost packets and reconstruct the data stream.

[Gareth_L]

Hello barraclough0205

How are things looking now?

Any improvements

I have sent you a private message to gain account access if you are still having the issue 

Please ignore it if you dont require any assistance

Gareth_L

[barraclough0205]

Hi there it looks to be better tbh, not sure what was causing it, i haven't changed any settings and i was streaming again with zero drops.

[barraclough0205]

Thanks for that info buddy

[barraclough0205]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/0a7e2a266ad2b6c9a1f4c038cf7aba95a3...


I have a monitor on and most days look like the above link, however some look like the below link, but only sometimes

https://www.thinkbroadband.com/broadband/monitoring/quality/share/dcca26cb46b2d476711652ad2e18cc01af...

[Sasha_W]

Hi @barraclough0205, 

Thanks for updating us on this, 

From looking at your account, it does appear that everything is still running smoothly and looking good on our end, but if you are finding that it is becoming more of an issue, please do let me know and I am more than happy to look into this further for you. 

Do keep us updated 🙂 
 

Thanks