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OEK01
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Packet loss, very unstable ping

Below I have attached my broadband quality monitor and downstream/upstream.

I have been experiencing these issues for a long time and they have been getting worse..the time I note this being noticeable was in July 2019. The red bar is when the router was switched off at night..the second image passed the massive red bad is when I installed the replacement router yesterday (also hub 3).

7a4225c708a627308741a48236c905626e98c17b-27-09-2020.png7a4225c708a627308741a48236c905626e98c17b-29-09-2020.png

https://www.thinkbroadband.com/broadband/monitoring/quality/view/7a4225c708a627308741a48236c905626e9...

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OEK01
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Re: Packet loss, very unstable ping

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14190000005.540256 qam32
22030000007.940256 qam9
32110000007.540256 qam10
42190000007.540256 qam11
52270000007.140256 qam12
6235000000740256 qam13
7243000000740256 qam14
82510000006.840256 qam15
92590000006.540256 qam16
102670000006.640256 qam17
112750000006.440256 qam18
12283000000640256 qam19
132910000006.140256 qam20
142990000006.440256 qam21
153070000005.940256 qam22
163150000006.140256 qam23
17323000000740256 qam24
183630000005.940256 qam25
193710000006.140256 qam26
203790000006.640256 qam27
21387000000640256 qam28
223950000005.840256 qam29
234030000006.340256 qam30
244110000006.540256 qam31



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3150
2Locked40.370
3Locked40.970
4Locked40.970
5Locked40.9220
6Locked40.380
7Locked40.370
8Locked40.980
9Locked40.390
10Locked40.350
11Locked40.360
12Locked40.3120
13Locked40.9140
14Locked40.9190
15Locked40.3170
16Locked40.3190
17Locked40.920
18Locked40.900
19Locked40.960
20Locked40.300
21Locked40.3160
22Locked40.3100
23Locked40.9100
24Locked40.9120

 

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1326000093.775512064 qam5
2394000263.775512064 qam4
3462000143.875512064 qam3
4536999983.925512064 qam2


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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OEK01
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Re: Packet loss, very unstable ping

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OEK01
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Re: Packet loss, very unstable ping

Bump. 

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Shock2
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Re: Packet loss, very unstable ping

Ye got something like this with hub 4

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OEK01
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Re: Packet loss, very unstable ping

Will anybody please help me out here?? Think its time to switch broadband provider.

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legacy1
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Alessandro Volta
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Re: Packet loss, very unstable ping

The red block looks like you switch the hub off? if not the hub has a bug were it stops replying to ping at times. the ping spikes are likely when your doing a download or upload.

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OEK01
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Re: Packet loss, very unstable ping

Hi, 

Yes the red is exactly that.

 

However, for the ping spikes, I was not doing undertaking any download..it even does this when no one is using the broadband. 

As you can see though there is some packet loss and massive spikes shown in BQM.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/600dc74d6793343223cdae796f84b187c8872ed4-04-10-2020

 

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OEK01
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Re: Packet loss, very unstable ping

Anyone??

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