This has been happening since last night and has continued at important times today. I know if I contact via live chat or phone they won't know what I'm talking about. I've rebooted router a few times, nothin fixing it.
Are you able to post your network logs from the Hub's advanced settings? If you copy and paste this before removing any IP and MAC addresses we can then take a look for any errors. You can find the information to log into the settings on the base of your Hub.
The issue is less severe currently, but it has been on and off, bqm is showing tiny dots every now and again of packet loss and noticed in gaming.
The last time and engineer came, they found no issue, then I got a phone call saying they've found an issue - potentially the same problem as last time, I don't know, but the virgin media help on the app is useless and I can't really be bothered to deal with the same useless questions everyday from them and asking if im at the property as they claim they can never tell anything is wrong.
What I can tell you is, when I ran the service status test when this began, it said an issue was found. Then now it says there isn't an issue, but the packet loss still exists but is currently less. But it's still clearly not as it should be.