Virgin Media Community

[Choddy5]

Hello,

Recently changed our contract with Virgin Media, as a result we now use a Hub 3, we previously had a Super Hub 2. Since the change I've noticed more packet loss warnings during games and disconnections while working from home, this occurs on both wired and wireless connections, whereas this issue never happened with the previous router. I have split the 2.4GHz and 5GHz channels and connected the compatible devices to the 5GHz option instead. We have the same number of devices connected to the router as before.

Hoping for some advice regarding this, please let me know if you need any more information.

Thank you in advance

[risc19]

Hi,

BQM looks ok appart from the little spikes. It least it doesnt look like overutilization in your area.

Can you login to the router then copy and paste the info from each tab onto here?

That way we can see if its a problems with the levels.

Hub3 has famously bad WIFI.

[Choddy5]

Please see below;

Spoiler

Item Status Comments

Acquired Downstream Channel (Hz)	138750000	Locked
Ranged Upstream Channel (Hz)	39399946	Locked
Provisioning State	Online

Spoiler

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	138750000	-1.7	36	256 qam	1
2	146750000	-1.2	36	256 qam	2
3	154750000	-1	36	256 qam	3
4	162750000	-1	37	256 qam	4
5	170750000	-1	37	256 qam	5
6	178750000	-0.9	37	256 qam	6
7	186750000	-0.7	37	256 qam	7
8	194750000	-1	37	256 qam	8
9	202750000	-1.4	37	256 qam	9
10	210750000	-1.7	37	256 qam	10
11	218750000	-2.2	37	256 qam	11
12	226750000	-2.2	37	256 qam	12
13	234750000	-2	37	256 qam	13
14	242750000	-1	37	256 qam	14
15	250750000	-0.4	38	256 qam	15
16	258750000	-0.2	38	256 qam	16
17	266750000	0	38	256 qam	17
18	274750000	0	38	256 qam	18
19	282750000	0.4	38	256 qam	19
20	290750000	0.9	38	256 qam	20
21	298750000	1.4	38	256 qam	21
22	306750000	1.7	38	256 qam	22
23	314750000	2	38	256 qam	23
24	322750000	1.7	38	256 qam	24

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	36.6	4101	0
2	Locked	36.6	3604	0
3	Locked	36.6	2438	0
4	Locked	37.3	2508	0
5	Locked	37.3	2430	0
6	Locked	37.6	1538	0
7	Locked	37.6	1306	0
8	Locked	37.6	1459	0
9	Locked	37.3	1084	0
10	Locked	37.3	1002	0
11	Locked	37.6	1174	0
12	Locked	37.3	817	0
13	Locked	37.3	690	0
14	Locked	37.6	695	0
15	Locked	38.6	338	0
16	Locked	38.6	208	0
17	Locked	38.6	401	0
18	Locked	38.6	223	0
19	Locked	38.6	152	0
20	Locked	38.6	239	0
21	Locked	38.6	97	0
22	Locked	38.6	110	0
23	Locked	38.6	145	0
24	Locked	38.6	117	0

Spoiler

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39399946	49.8	5120	64 qam	6
2	46200039	50.3	5120	64 qam	5
3	25800059	49	5120	32 qam	8
4	32600020	49.5	5120	64 qam	7

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	3	0
4	ATDMA	0	0	0	0

Spoiler

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	cmreg-vmdg505-bbt078-b.cm

SFID	36856
Max Traffic Rate	690000278
Max Traffic Burst	42600
Min Traffic Rate	0

SFID	36855
Max Traffic Rate	44000278
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600

Spoiler

Time Priority Description

16/05/2021 20:59:47	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/05/2021 18:02:58	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/05/2021 16:56:32	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/05/2021 18:11:22	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/05/2021 20:00:9	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 18:48:30	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:40	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 18:42:41	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/05/2021 00:57:0	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2021 17:37:3	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/05/2021 06:11:14	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/05/2021 05:37:3	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2021 23:09:56	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2021 17:37:3	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/05/2021 09:16:25	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/04/2021 05:37:3	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2021 22:48:17	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2021 17:37:2	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/04/2021 17:13:20	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/04/2021 07:49:41	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Thank you

[philespfx]

Having the same issues while playing games( not wifi conection) but wired between 4.30pm and 8pm  Bad Jitter and RX jitter  (Lag spikes)  been the same for most days over the last 2 weeks.

BR5 area - area 20

little help so far

changed router to the latest model didn't make much difference,  isolated running programs on the pc, didnt change the problem reinstalled drivers,

Not a PC problem!

come on Virgin fix this please!

[risc19]

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39399946	49.8	5120	64 qam	6
2	46200039	50.3	5120	64 qam	5
3	25800059	49	5120	32 qam	8
4	32600020	49.5	5120	64 qam	7

One of your upstream channels is out of whack and power a little high. Thats probably causing t3 timeouts.

Your SNR on your downstream channels is a little low.

AS for WIFI would would turn off 'smart wifi'

Then make sure your 5ghz band is set to 20/40/80

Other than that is looks ok really.

(Your going to need an engineer to fix that up.)

[mjpartyboy]

Are those latency spikes because of the Puma Chipset?

[Choddy5]

Apologies, forgot to mention I had already made those changes in the past, this is what it looks like;

Would it be the upstream and downstream that I should mention to an engineer to fix?

[Laurie_C]

Hi @Choddy5,

Thanks for getting in touch and welcome to the Community Forum! I'm sorry that you're having some problems with your broadband connection.

I'd like to take a closer look at things for you. In order to do this, I'll just need to confirm some details with you via Private Message. Please look out for a purple envelope in the top right corner of your screen.

Kind regards,

Laurie