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Packet loss / service disruption

For the past week or so, every day there is packet loss on my line as can be seen in the BQM graph:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/bdf91ec2f297c9a63a0958a879993eded1c95d1d-14-02-2020

Screenshot_20200214-104406.png

When i do a check on the virgin app, it shows the following saying that there is a service disruption in my area. Is this being worked on and resolved? Can anyone advise?

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Message 2 of 25
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Re: Packet loss / service disruption

Packet loss on going today, can someone please advise whats going on?

https://www.thinkbroadband.com/broadband/monitoring/quality/share/d6f006a53a4aa0901725ed34174db5004a2ec613-15-02-2020

 

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Message 3 of 25
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Re: Packet loss / service disruption

All my line stats are in spec, there are no post errors or events in my network log.

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Re: Packet loss / service disruption

Hi Super_Bladesman

 

Thanks for your post on our Community Forums and I'm sorry to see that you've been having broadband issues.

 

I would advise that we do currently have an outage in your local area with the estimated fix time being 21/02/20 11:00

 

We will endeavour to have this resolved for you as soon as we possibly can and we're terribly sorry for any inconvenience this may cause you

 

Kindest regards,

 

David_Bn 

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Message 5 of 25
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Re: Packet loss / service disruption

Thanks for the update

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Message 6 of 25
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Re: Packet loss / service disruption

No problem Super_Bladesman!

 

To keep up to date with an outage it's worth checking the service status website - http://virg.in/service or calling our Service Status Line 0800 561 0061.

 

This information is also available on our My Virgin Media application which you can download to your smartphone or tablet via Google Play or The App Store

 

Kindest regards,

 

David

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Message 7 of 25
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Re: Packet loss / service disruption

When i check on there it says there are no outages or faults in my area. Its only when i do a line test on the app does it mention anything

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Message 8 of 25
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Re: Packet loss / service disruption

Thanks for coming back to me Super_Bladesman!

 

When you go into the service status page have you ever logged in? If you log in you should be able to get up to date notifications on the fix time

 

From a personal point of view, I'd recommend using the app as it's quicker and easier to load up if you want to keep a closer tab on it

 

Kindest regards,

 

David_Bn 

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Message 9 of 25
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Re: Packet loss / service disruption

Yeah im logged in and it shows no problems, see screenie

Screenshot_20200216-150113.png

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Message 10 of 25
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Re: Packet loss / service disruption

Thanks for advising us of this.

 

Do you have access to the application to see if that itemises the outage?

 

Thanks

 

David

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