Hi Lisa,
Thank you for your reply,
I do experience this issues in different games and also different servers. I play FPS games like Counter-Strike Global Offensive, COD Warzone and Overwatch , I have a really bad experience playing any of them and especially Counter-Strike Global Offensive where I get constant stuttering every few seconds on every server that I play on.
It does happen to lose connection for couple of seconds while on the phone connected to wi-fi also but I`m not really stressed about this issue that much as it has not been that bad for general use, the issue is gaming where its really bad and frustrating.
I have tried to call Virgin trying to find a solution but they never been able to help me over the phone.I have upgraded to M200 thinking that is going to be a lot better but feels like is even worse then before, recently I have been recommended over the phone to use the virgin media booster kit which just got delivered today but doubt this will improve as I`m connected directly to the router by Ethernet cable.
Please see the last results below:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/81c6bab7a8b074782d33e54a57cb4d21b0c1db9e-23-05-2020
Please let me know if I need to post any other details and thank you for you help.