Virgin Media Community

[Ene]

Hi, 

My issues with high packet loss started a while ago and never been resolved by virgin media technical support over the phone. They did offer me to buy one of the boosters to pay monthly .. that will be delivered to me next Friday but not sure how that is going to help me as it looks like is meant to boost your WiFi and not the wired connection.    

Network is wired straight from the router to my desktop PC so there is not an WiFi related issue.

I have tried different settings and tips over and over again but nothing helps .   

See router status, this has been reset to factory just hours ago. 

Downstream bonded channels

Channel Frequency (Hz) Power ( dBmV ) SNR (dB) Modulation Channel ID

1	402750000	4	37	256 qam	25
2	186750000	7.4	37	256 qam	7
3	194750000	7.1	38	256 qam	8
4	202750000	7	37	256 qam	9
5	210750000	6.9	37	256 qam	10
6	218750000	6.5	38	256 qam	11
7	226750000	6.1	37	256 qam	12
8	234750000	5.9	37	256 qam	13
9	242750000	5.4	37	256 qam	14
10	250750000	5.4	37	256 qam	15
11	258750000	5.3	37	256 qam	16
12	266750000	5.3	37	256 qam	17
13	274750000	5.1	37	256 qam	18
14	282750000	5.4	37	256 qam	19
15	290750000	5.5	37	256 qam	20
16	298750000	5.6	37	256 qam	21
17	306750000	5.5	37	256 qam	22
18	314750000	5.4	37	256 qam	23
19	322750000	5.5	37	256 qam	24
20	410750000	3.9	37	256 qam	26
21	418750000	3.5	37	256 qam	27
22	426750000	3.5	37	256 qam	28
23	434750000	3.2	37	256 qam	29
24	442750000	2.7	37	256 qam	30

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.6	2	0
2	Locked	37.3	10	0
3	Locked	38.6	21	0
4	Locked	37.6	27	0
5	Locked	37.3	4	0
6	Locked	38.6	24	0
7	Locked	37.6	23	0
8	Locked	37.6	13	0
9	Locked	37.6	10	0
10	Locked	37.3	10	0
11	Locked	37.6	6	0
12	Locked	37.6	18	0
13	Locked	37.6	8	0
14	Locked	37.6	7	0
15	Locked	37.6	7	0
16	Locked	37.6	18	0
17	Locked	37.6	12	0
18	Locked	37.6	13	0
19	Locked	37.3	10	0
20	Locked	37.6	15	0
21	Locked	37.3	17	0
22	Locked	37.6	21	0
23	Locked	37.6	13	0
24	Locked	37.6	13	0

[Ene]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	4.325	5120	64 qam	1
2	39400000	4.25	5120	64 qam	2
3	32600000	4.2	5120	64 qam	3
4	25799995	4.15	5120	64 qam	4

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

20/05/2020 18:47:54	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/05/2020 17:31:55	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/05/2020 11:58:36	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:32	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/05/2020 00:36:44	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2020 23:49:24	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2020 21:30:44	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2020 21:30:35	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2020 21:29:54	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2020 04:27:46	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/05/2020 18:41:53	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/05/2020 17:44:35	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/05/2020 14:11:59	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:32	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/05/2020 01:27:35	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2020 10:06:23	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2020 00:14:3	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2020 00:13:58	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2020 00:13:58	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2020 00:13:58	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Please see below Broadband Monitor results :

https://www.thinkbroadband.com/broadband/monitoring/quality/share/82cac565a03ca6a58c5a23409bab2dc2e3570882-20-05-2020

 MRT to one of the EU servers:

| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 98 | 42 | 1 | 5 | 5 | 5 | 5 |
| No response from host - 100 | 41 | 0 | 0 | 0 | 0 | 0 |
| 80.1.224.229 - 0 | 210 | 210 | 8 | 16 | 45 | 22 |
|bmly-core-2b-ae1-0.network.virginmedia.net - 6 | 173 | 164 | 8 | 14 | 42 | 17 |
| No response from host - 100 | 41 | 0 | 0 | 0 | 0 | 0 |
| m686-mp2.cvx1-b.lis.dial.ntli.net - 7 | 166 | 155 | 10 | 17 | 51 | 17 |
| 213.46.175.254 - 6 | 170 | 160 | 11 | 19 | 71 | 13 |
| ae1-br02-eqld5.as57976.net - 10 | 150 | 135 | 17 | 27 | 131 | 24 |
| et-0-0-2-br02-eqpa4.as57976.net - 11 | 146 | 130 | 18 | 28 | 213 | 25 |
| be2-pe2-eqpa4.as57976.net - 12 | 145 | 129 | 18 | 23 | 39 | 21 |
| 185.60.114.159 - 0 | 210 | 210 | 16 | 22 | 47 | 33 |

Please tell me there is a fix for this . Thank you 

[Lisa_CC]

Hi Ene,

Sorry to hear you're experiencing issues whilst gaming and welcome to our Community Forum.

Can I ask whether you're experiencing connection issues whilst not gaming or playing a different branded game on a different server?

Thanks,

Lisa

[Ene]

Hi Lisa, 

Thank you for your reply,

I do experience this issues in different games and also different servers. I play FPS games like Counter-Strike Global Offensive, COD Warzone and Overwatch , I have a really bad experience playing any of them and especially Counter-Strike Global Offensive where I get constant stuttering every few seconds on every server that I play on.

It does happen to lose connection for couple of seconds while on the phone connected to wi-fi also but I`m not really stressed about this issue that much as it has not been that bad for general use, the issue is gaming where its really bad and frustrating.

I have tried to call Virgin trying to find a solution but they never been able to help me over the phone.I have upgraded to M200 thinking that is going to be a lot better but feels like is even worse then before, recently I have been recommended over the phone to use the virgin media booster kit which just got delivered today but doubt this will improve as I`m connected directly to the router by Ethernet cable. 

Please see the last results below:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/81c6bab7a8b074782d33e54a57cb4d21b0c1db9e-23-05-2020 

Please let me know if I need to post any other details and thank you for you help. 

[Robert_P]

Thank you for posting the additional information Ene, I'm going to send you a Private Message to get some more details from you to look into this further.

Looking forward to hearing back from you.

Rob