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Ene
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Packet loss, ping spikes etc.. in most of the online games .. unplayable.

Hi, 

My issues with high packet loss started a while ago and never been resolved by virgin media technical support over the phone. They did offer me to buy one of the boosters to pay monthly .. that will be delivered to me next Friday but not sure how that is going to help me as it looks like is meant to boost your WiFi and not the wired connection.    

Network is wired straight from the router to my desktop PC so there is not an WiFi related issue.

I have tried different settings and tips over and over again but nothing helps .   

See router status, this has been reset to factory just hours ago. 

Downstream bonded channels

Channel Frequency (Hz) Power ( dBmV ) SNR (dB) Modulation Channel ID

1402750000437256 qam25
21867500007.437256 qam7
31947500007.138256 qam8
4202750000737256 qam9
52107500006.937256 qam10
62187500006.538256 qam11
72267500006.137256 qam12
82347500005.937256 qam13
92427500005.437256 qam14
102507500005.437256 qam15
112587500005.337256 qam16
122667500005.337256 qam17
132747500005.137256 qam18
142827500005.437256 qam19
152907500005.537256 qam20
162987500005.637256 qam21
173067500005.537256 qam22
183147500005.437256 qam23
193227500005.537256 qam24
204107500003.937256 qam26
214187500003.537256 qam27
224267500003.537256 qam28
234347500003.237256 qam29
244427500002.737256 qam30



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.620
2Locked37.3100
3Locked38.6210
4Locked37.6270
5Locked37.340
6Locked38.6240
7Locked37.6230
8Locked37.6130
9Locked37.6100
10Locked37.3100
11Locked37.660
12Locked37.6180
13Locked37.680
14Locked37.670
15Locked37.670
16Locked37.6180
17Locked37.6120
18Locked37.6130
19Locked37.3100
20Locked37.6150
21Locked37.3170
22Locked37.6210
23Locked37.6130
24Locked37.6130

 

 

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Ene
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Re: Packet loss, ping spikes etc.. in most of the online games .. unplayable.

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1462000004.325512064 qam1
2394000004.25512064 qam2
3326000004.2512064 qam3
4257999954.15512064 qam4



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

20/05/2020 18:47:54noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/05/2020 17:31:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/05/2020 11:58:36noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:32criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/05/2020 00:36:44noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2020 23:49:24Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2020 21:30:44noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2020 21:30:35Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2020 21:29:54noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2020 04:27:46criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/05/2020 18:41:53Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/05/2020 17:44:35criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/05/2020 14:11:59Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:32criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/05/2020 01:27:35noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2020 10:06:23criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2020 00:14:3Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2020 00:13:58Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2020 00:13:58criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2020 00:13:58Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Please see below Broadband Monitor results :

https://www.thinkbroadband.com/broadband/monitoring/quality/share/82cac565a03ca6a58c5a23409bab2dc2e3570882-20-05-2020

 MRT to one of the EU servers:


| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 98 | 42 | 1 | 5 | 5 | 5 | 5 |
| No response from host - 100 | 41 | 0 | 0 | 0 | 0 | 0 |
| 80.1.224.229 - 0 | 210 | 210 | 8 | 16 | 45 | 22 |
|bmly-core-2b-ae1-0.network.virginmedia.net - 6 | 173 | 164 | 8 | 14 | 42 | 17 |
| No response from host - 100 | 41 | 0 | 0 | 0 | 0 | 0 |
| m686-mp2.cvx1-b.lis.dial.ntli.net - 7 | 166 | 155 | 10 | 17 | 51 | 17 |
| 213.46.175.254 - 6 | 170 | 160 | 11 | 19 | 71 | 13 |
| ae1-br02-eqld5.as57976.net - 10 | 150 | 135 | 17 | 27 | 131 | 24 |
| et-0-0-2-br02-eqpa4.as57976.net - 11 | 146 | 130 | 18 | 28 | 213 | 25 |
| be2-pe2-eqpa4.as57976.net - 12 | 145 | 129 | 18 | 23 | 39 | 21 |
| 185.60.114.159 - 0 | 210 | 210 | 16 | 22 | 47 | 33 |

 

Please tell me there is a fix for this . Thank you 

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Lisa_CC
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Message 3 of 14
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Re: Packet loss, ping spikes etc.. in most of the online games .. unplayable.

Hi Ene,

 

Sorry to hear you're experiencing issues whilst gaming and welcome to our Community Forum.

 

Can I ask whether you're experiencing connection issues whilst not gaming or playing a different branded game on a different server?

 

Thanks,

 

Lisa

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Ene
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Message 4 of 14
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Re: Packet loss, ping spikes etc.. in most of the online games .. unplayable.

Hi Lisa, 

Thank you for your reply,

I do experience this issues in different games and also different servers. I play FPS games like Counter-Strike Global Offensive, COD Warzone and Overwatch , I have a really bad experience playing any of them and especially Counter-Strike Global Offensive where I get constant stuttering every few seconds on every server that I play on.

It does happen to lose connection for couple of seconds while on the phone connected to wi-fi also but I`m not really stressed about this issue that much as it has not been that bad for general use, the issue is gaming where its really bad and frustrating.

I have tried to call Virgin trying to find a solution but they never been able to help me over the phone.I have upgraded to M200 thinking that is going to be a lot better but feels like is even worse then before, recently I have been recommended over the phone to use the virgin media booster kit which just got delivered today but doubt this will improve as I`m connected directly to the router by Ethernet cable. 

Please see the last results below:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/81c6bab7a8b074782d33e54a57cb4d21b0c1db9e-23-05-2020 

 

Please let me know if I need to post any other details and thank you for you help. 

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Robert_P
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Message 5 of 14
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Re: Packet loss, ping spikes etc.. in most of the online games .. unplayable.

Thank you for posting the additional information Ene, I'm going to send you a Private Message to get some more details from you to look into this further.

 

Looking forward to hearing back from you.

 

Rob

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Ene
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Message 6 of 14
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Re: Packet loss, ping spikes etc.. in most of the online games .. unplayable.

Hello again, 

In the last few weeks I have tried to use the booster recommended by Virgin Media team over this forum as well as over the phone and been told that this is the only solution to my problem.

Well, being on an Wired connection via Ethernet cable, this has not improved at all my broadband issue apart form increasing my monthly payment to have the device. 

Is there any other solution or my last call will be to cancel and try to find a better broadband around my area ? 

I will post a new Think Broadband Graph tomorrow as it looks like my IP address has "changed ?" and had to create a new profile. 

Thank you. 

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pixel8ion
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Message 7 of 14
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Re: Packet loss, ping spikes etc.. in most of the online games .. unplayable.

I fixed mine by turning the firewall off on the router, not ideal but the lag spikes left me no option

Ene
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Message 8 of 14
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Re: Packet loss, ping spikes etc.. in most of the online games .. unplayable.

1.png

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Ene
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Message 9 of 14
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Re: Packet loss, ping spikes etc.. in most of the online games .. unplayable.

Ene_1-1598309396597.png

 

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Message 10 of 14
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Re: Packet loss, ping spikes etc.. in most of the online games .. unplayable.

 
Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
14027500005.938256 qam25
21867500008.538256 qam7
31947500008.338256 qam8
4202750000838256 qam9
5210750000837256 qam10
62187500007.938256 qam11
72267500007.538256 qam12
82347500007.137256 qam13
92427500006.937256 qam14
102507500006.937256 qam15
112587500006.838256 qam16
122667500006.838256 qam17
132747500006.638256 qam18
14282750000738256 qam19
15290750000737256 qam20
162987500007.137256 qam21
17306750000738256 qam22
183147500006.837256 qam23
19322750000737256 qam24
204107500005.538256 qam26
214187500005.337256 qam27
224267500005.137256 qam28
23434750000538256 qam29
244427500004.637256 qam30


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.6920
2Locked38.6880
3Locked38.6870
4Locked38.61230
5Locked37.6790
6Locked38.6880
7Locked38.6990
8Locked37.61230
9Locked37.61230
10Locked37.61240
11Locked38.6730
12Locked38.61190
13Locked38.61080
14Locked38.61130
15Locked37.6890
16Locked37.61450
17Locked38.61710
18Locked37.61670
19Locked37.61410
20Locked38.61590
21Locked37.61920
22Locked37.61760
23Locked38.62350
24Locked37.327715
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