Virgin Media Community

[Jackg94]

Hi, I've been getting random packet loss while playing online games on Gig1 wired connection ethernet and pretty certain it's not on my end, I've rebooted Hub5 still randomly spikes with packet loss and some latency spikes. I've been running a BQM since last night issue is still on going 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/73885f1053df6397a4b804f079975f731ea6a43b

[Adduxi]

Your BQM showing packet loss (red fringing at the top)

Post the power levels, Pre and PostRS errors and network log from the Hub.  Once done we can comment.

[Jackg94]

Thanks for the reply, how do I go about doing this? Little unsure on what those are.

[Akua_A]

Hi @Jackg94,

Welcome to our community forums and thank you for your first posts. Sorry to hear you are having issues with packet loss in the past couple of days. We can understand the frustration caused and we want to best help. I have had a look into your service and I can see some issues with your hub power levels. For this reason, I have sent you a private message. Please look out for the purple envelope and provide a response when you can. 

Thanks,

[Akua_A]

I have checked this for you and everything seems okay @Jackg94.

In this case, please continue to monitor the service and let us know if the issue persists again. We will always do our best to help.

Thanks,