Virgin Media Community

[TheGeeKing]

Hi,

When I stream a game on discord and someone joins it, I start to have 50-90% packet loss, but my ping remains at 20ms. The issue also sometimes appears when I send small images on discord.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/58dfdf5c6b0563506d0bcef1bc671f841b3445a5

• Reinstalled discord
• Reset hub
• Restarted everything
• Deleted drivers to default ones
• Tried WiFi and Ethernet

[Adduxi]

Post your power levels from the Hub, please for comment.

[TheGeeKing]

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	298750000	Locked
Ranged Upstream Channel (Hz)	39400000	Locked
Provisioning State	Online

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	298750000	-3.7	37	256 qam	21
2	146750000	-2.7	38	256 qam	2
3	154750000	-3.5	38	256 qam	3
4	162750000	-3.5	38	256 qam	4
5	170750000	-3.2	38	256 qam	5
6	178750000	-3.2	38	256 qam	6
7	186750000	-3.2	38	256 qam	7
8	194750000	-3.4	38	256 qam	8
9	202750000	-3.5	38	256 qam	9
10	210750000	-3.7	37	256 qam	10
11	218750000	-3.7	37	256 qam	11
12	226750000	-3.7	37	256 qam	12
13	234750000	-3.9	37	256 qam	13
14	242750000	-4.4	37	256 qam	14
15	250750000	-4.5	38	256 qam	15
16	258750000	-4.7	38	256 qam	16
17	266750000	-4.7	37	256 qam	17
18	274750000	-4.7	37	256 qam	18
19	282750000	-4.4	37	256 qam	19
20	290750000	-4	37	256 qam	20
21	306750000	-3.4	38	256 qam	22
22	314750000	-3.4	38	256 qam	23
23	322750000	-3.2	37	256 qam	24
24	138750000	-2.2	38	256 qam	1

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.3	1552892	7079907
2	Locked	36.6	8921273	19917329
3	Locked	38.6	2117918	7494528
4	Locked	38.6	7042471	277146
5	Locked	38.9	1713098	55716
6	Locked	38.6	3184952	27466
7	Locked	38.2	12553718	4111033
8	Locked	38.9	8499650	14258345
9	Locked	38.6	8051385	14316074
10	Locked	37.6	2955324	15298298
11	Locked	37.6	4356130	13926353
12	Locked	36.8	7828873	13989030
13	Locked	37.6	8808609	12283653
14	Locked	37.6	11357228	302596
15	Locked	38.6	905407	815
16	Locked	38.6	106463	602
17	Locked	37.6	3738822	11159
18	Locked	37.6	8729641	1238408
19	Locked	37.3	9417280	1186246
20	Locked	37.6	2479985	6026452
21	Locked	38.6	3029329	5348063
22	Locked	38.6	7964002	97539
23	Locked	37.6	5238201	35543
24	Locked	37.6	1570334	7082337

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	54	5120	64 qam	4
2	46199976	54	5120	64 qam	3

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	5	0
2	ATDMA	0	0	6	0

[Adduxi]

You are missing two US channels, and the two you have are over the upper power limit of 51.  Also you have a huge number of PostRS errors, which should be zero.  Looks to be noise on the line.

A VM Mod should pick this up in a day or two and send a technician to sort this out.

[Kain_W]

Hi TheGeeKing,

Thanks for your post and welcome to the community!

Apologies for the issues faced, from checking our service I can't seem to locate any details. 

I've dropped you a PM so we can go through some checks. 

Thanks,