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TR1GGZ3
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Packet loss gaming

Hello,

 

over the last month I have been having several packet loss when gaming. Playing any online fps games and I seem to have this issue.

I’m Ethernet connected on a gaming pc and download is 500mbsp and upload 45mbps.

 

the packet loss is so sever it pretty much renders most online games unplayable.

 

any tips on how to get this sorted? I use my virgin hub as a modem due to having a mesh Wi-Fi system and my Ethernet is direct to the modem.

 

never had the issue before and have checked everything possible my end,thanks 

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Adduxi
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Re: Packet loss gaming

Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

Also post your power level and network log from the Hub, and consider setting up a BQM here www.thinkbroadband.com/ping

Once done we can comment.

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Re: Packet loss gaming

Hello,

thanks for the response, I will check faults tomorrow on my line, how do I get power level and network log from my hub? 

I only use the virgin hub as a modem due to having a Wi-Fi mesh system,

 

thanks 

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Re: Packet loss gaming

Just checked no local issues,

 

thanks 

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Re: Packet loss gaming


@TR1GGZ3 wrote:

Hello,

thanks for the response, I will check faults tomorrow on my line, how do I get power level and network log from my hub?  <snip>


Log onto the Hub 192.168.100.1 (as you are in modem mode), look for the Router Status link.  Post the information from the Downstream, Upstream and Network tabs.  Just copy and paste the text into several posts.

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Re: Packet loss gaming

  • Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1395000000-2.440256 qam33
2219000000-2.240256 qam11
3227000000-2.538256 qam12
4235000000-2.738256 qam13
5243000000-338256 qam14
6251000000-340256 qam15
7259000000-2.738256 qam16
8267000000-2.438256 qam17
9275000000-2.440256 qam18
10283000000-2.240256 qam19
11291000000-2.240256 qam20
12299000000-238256 qam21
13307000000-240256 qam22
14315000000-1.938256 qam23
15323000000-1.938256 qam24
16331000000-240256 qam25
17339000000-1.940256 qam26
18347000000-240256 qam27
19355000000-240256 qam28
20363000000-240256 qam29
21371000000-2.240256 qam30
22379000000-2.238256 qam31
23387000000-2.440256 qam32
24403000000-2.240256 qam34



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors  

1Locked40.91360 
2Locked40.3770 
3Locked38.6830 
4Locked38.91130 
5Locked38.9810 
6Locked40.31120 
7Locked38.9910 
8Locked38.9880 
9Locked40.3990 
10Locked40.3820 
11Locked40.3670 
12Locked38.9720 
13Locked40.3740 
14Locked38.91070 
15Locked38.98613 
16Locked40.3890 
17Locked40.31170 
18Locked40.91180 
19Locked40.3880 
20Locked40.31100 
21Locked40.31490 
22Locked38.91230 
23Locked40.31080 
24Locked40.3990 
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Re: Packet loss gaming

pstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000037.5512064 qam1
23940000036512064 qam4
34620000036512064 qam3
45370000037512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0050
2ATDMA0040
3ATDMA0010
4ATDMA0040
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Re: Packet loss gaming

Network Log

Time Priority Description

06/02/2022 14:01:24noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2022 03:59:6criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2022 18:54:50noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2022 18:54:50ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2022 19:20:26criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2022 06:54:49noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2022 06:54:49ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/01/2022 22:58:37criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/01/2022 18:54:49noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/01/2022 18:54:49ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2022 01:44:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2022 20:42:58noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2022 20:42:58ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2022 15:44:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2022 04:06:45noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2022 04:06:45ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2022 03:12:39criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2022 16:06:44noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2022 16:06:44ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2022 15:38:58criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Adduxi
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Re: Packet loss gaming

Your stats are all in range and nothing sticks out as a problem.   Can you post the link to the "shared" BQM if you have set one up yet ?

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Re: Packet loss gaming

Ok thanks,

 

not sure if I have done it right but here you go. 

 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/6c03ff8b68d27822fff579a0b3f17267e4048cf9-06-02-2022

thanks for your help 

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