Packet loss every 1-2 hours constantly

[ceres629]

I put this under gaming, but it affects work as well as other things

Teams calls keep dropping or malfunctioning (i either get muted or everyone else gets muted)

Remote desktop sessions freeze interrupting my work.

Becoming a complete nightmare to do anything now this is what it looks like every day.

If one of those spikes happen while i'm doing something important then it gets messed up. Haven't tried gaming in a while but I intend to soon and i'm sure this will be an issue then.

General Configuration

Network access	true
Maximum Number of CPEs	1
Baseline Privacy	true
DOCSIS Mode	3.1
Config file	kldJKDHSUBsgvca69834ncxv9

Primary Downstream Service Flow

SFID	10586
Max Traffic Rate	1200000450
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	10585
Max Traffic Rate	110000274
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	bestEffort

[ceres629]

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

4	435000000	2.799999	38.983261	QAM256	4
1	411000000	2.099998	37.636276	QAM256	1
2	419000000	2.200001	37.636276	QAM256	2
3	427000000	2.500000	37.636276	QAM256	3
5	443000000	2.700001	38.983261	QAM256	5
6	451000000	3.000000	38.605377	QAM256	6
7	459000000	3.099998	38.605377	QAM256	7
8	467000000	2.900002	38.605377	QAM256	8
9	475000000	2.400002	38.605377	QAM256	9
10	483000000	3.000000	38.605377	QAM256	10
11	491000000	3.299999	38.983261	QAM256	11
12	499000000	3.099998	38.605377	QAM256	12
13	507000000	3.099998	38.983261	QAM256	13
14	515000000	3.900002	38.983261	QAM256	14
15	523000000	4.000000	38.605377	QAM256	15
16	531000000	3.099998	38.605377	QAM256	16
17	539000000	3.000000	38.983261	QAM256	17
18	547000000	4.000000	38.605377	QAM256	18
19	555000000	4.300003	38.983261	QAM256	19
20	563000000	3.599998	38.983261	QAM256	20
21	571000000	3.900002	38.983261	QAM256	21
22	579000000	4.400002	38.983261	QAM256	22
23	587000000	3.799999	38.605377	QAM256	23
24	595000000	3.299999	38.605377	QAM256	24
25	603000000	3.500000	38.983261	QAM256	25
26	611000000	3.599998	38.605377	QAM256	26
27	619000000	3.400002	38.605377	QAM256	27
28	627000000	3.700001	38.605377	QAM256	28
29	635000000	3.900002	38.983261	QAM256	29
30	643000000	4.000000	38.605377	QAM256	30
31	651000000	4.300003	38.983261	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

4	Locked	38.983261	0	0
1	Locked	37.636276	0	0
2	Locked	37.636276	0	0
3	Locked	37.636276	0	0
5	Locked	38.983261	0	0
6	Locked	38.605377	0	0
7	Locked	38.605377	0	0
8	Locked	38.605377	0	0
9	Locked	38.605377	0	0
10	Locked	38.605377	0	0
11	Locked	38.983261	0	0
12	Locked	38.605377	0	0
13	Locked	38.983261	0	0
14	Locked	38.983261	0	0
15	Locked	38.605377	0	0
16	Locked	38.605377	0	0
17	Locked	38.983261	0	0
18	Locked	38.605377	0	0
19	Locked	38.983261	0	0
20	Locked	38.983261	0	0
21	Locked	38.983261	0	0
22	Locked	38.983261	0	0
23	Locked	38.605377	0	0
24	Locked	38.605377	0	0
25	Locked	38.983261	0	0
26	Locked	38.605377	0	0
27	Locked	38.605377	0	0
28	Locked	38.605377	0	0
29	Locked	38.983261	0	0
30	Locked	38.605377	0	0
31	Locked	38.983261	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1840

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

41

2.7

3927346725

2121

[ceres629]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	23600000	44.270599	5120 KSym/sec	64QAM	5
2	30100000	43.270599	5120 KSym/sec	64QAM	4
3	36600000	42.770599	5120 KSym/sec	64QAM	3
4	43100000	43.270599	5120 KSym/sec	64QAM	2
5	49600000	44.770599	5120 KSym/sec	64QAM	1

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_ATDMA	0	0	0	0
2	US_TYPE_ATDMA	0	0	0	0
3	US_TYPE_ATDMA	0	0	0	0
4	US_TYPE_ATDMA	0	0	0	0
5	US_TYPE_ATDMA	0	0	0	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

6

10.0

37.8

2K

QAM8

3.1 Upstream channels

          T4 Timeouts

6

OFDMA

200

53.9

2

0

[Cardiffman282 · Accepted solution]

You are having Docsis 3.1 channel problems on both downstream (error count, noise) and upstream (low QAM, low power, T4 timeouts). 

[ceres629]

Thanks for that Cardiffman, would the next call of action be to contact VM by phone directly mentioning this as the problem?

[Cardiffman282]

Yeah could do but check for local faults on 0800 561 0061 first.