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Packet loss/errors/lag spikes etc-Area 22

I'm new to virgin and i must say i'm greatly disappointed by the service so far. 

I thought i'm getting better internet than BT but so far all i got is issues. I have kids complaining since Saturday that they cant play Fortnite because they constantly lag. I can see from forum lots of people here have issues with service and lag spikes. If this does not improve in couple of days i will have to cancel. 

Last nightLast night

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Re: Packet loss/errors/lag spikes etc-Area 22

Where abouts in Area 22 are you.

I am near Romford, and have NO issues, NO LAG, FULL SPEED.

Yes VM is faster than BT, but if your using the SH3 in router mode and gaming, I can understand.

My VM SH3 is in Modem mode, with an external Router.

--
Red (VM SH2 AC Beta tester)
Running on 350Mb VM service with SH3 in Modem Mode, with a ASUS RT-AC5300 router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech.
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Re: Packet loss/errors/lag spikes etc-Area 22

Hi

Romford 

I'm using hub3 TG2492LG-VM in modem mode Virgin modem 9th feb.png

I'm using Asus RT-AC88U router 

The lag spikes are real mate, just look at the modem reports with all this errors and warnings 

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Re: Packet loss/errors/lag spikes etc-Area 22

Your partial logs seem to suggest you have had a couple T3 errors in about a week, no evidence of lag.
The DHCP errors you can ignore as it is just the way VM renew their DHCP leases.

To monitor any lag on the internet connection start a Broadband Quality Monitor.
I take it you are connecting devices directly to the Hub by ethernet cable.

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Re: Packet loss/errors/lag spikes etc-Area 22

Hi, 

yes all me devices are running on cable, WIFI mostly for ipads and phones 

 

Thanks for that link 

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Re: Packet loss/errors/lag spikes etc-Area 22

Do a web search of puma 6 test, and run it. If you get more red than green, then its the chipset issue in the SH3.

--
Red (VM SH2 AC Beta tester)
Running on 350Mb VM service with SH3 in Modem Mode, with a ASUS RT-AC5300 router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech.
My advice is at your own risk. If you are happy with my answers please press Kudo ?
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Re: Packet loss/errors/lag spikes etc-Area 22

Hi Bangobee,

Thanks for getting in touch. I am sorry to see you have had trouble with your connection.

 

I have taken a look and things seem to be ok from this side. It may help to try the following so we can rule some things out:

Pop the hub into Modem Mode with the computer in Safe Mode with Networking at different times of the day.

Try on separate devices.

Check Ethernet cable. Make sure it is new / up to date. (Cat 5e or above).

Make sure device is capable of agreed speed.

Check wireless card slide.

Take care.

 Emma


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Re: Packet loss/errors/lag spikes etc-Area 22

I am area 22 Upminster having exactly the same issue packet loss doesn't matter what device i used wired or wireless had 3 engineers out all that can see the issue but cannot fix Virgin are denying all knowledge please persevere.

Below you can see me pinging and tracing to Virgin Media DNS 40% loss and trace timing out means there is a major routing issue.

PING 194.168.4.100 (194.168.4.100): 64 data bytes

72 bytes from 194.168.4.100: seq=0 ttl=62 time=20.000 ms
72 bytes from 194.168.4.100: seq=1 ttl=62 time=10.000 ms
72 bytes from 194.168.4.100: seq=2 ttl=62 time=1990.000 ms
--- 194.168.4.100 ping statistics ---
5 packets transmitted, 3 packets received, 40% packet loss

round-trip min/avg/max = 10.000/673.333/1990.000 ms

 

Trace Statistics : traceroute to 194.168.4.100 (194.168.4.100), 30 hops max, 38 byte packets
1 * * *
2 popl-core-2a-xe-814-0.network.virginmedia.net ( [REMOVED]) 20.000 ms 10.000 ms 10.000 ms
3 cache1.service.virginmedia.net (194.168.4.100) 30.000 ms !C 10.000 ms !C 10.000 ms !C
Trace complete.

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

 

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Re: Packet loss/errors/lag spikes etc-Area 22


@Liddiard1985 wrote:

I am area 22 Upminster having exactly the same issue packet loss doesn't matter what device i used wired or wireless had 3 engineers out all that can see the issue but cannot fix Virgin are denying all knowledge please persevere.

Below you can see me pinging and tracing to Virgin Media DNS 40% loss and trace timing out means there is a major routing issue.

PING 194.168.4.100 (194.168.4.100): 64 data bytes

72 bytes from 194.168.4.100: seq=0 ttl=62 time=20.000 ms
72 bytes from 194.168.4.100: seq=1 ttl=62 time=10.000 ms
72 bytes from 194.168.4.100: seq=2 ttl=62 time=1990.000 ms
--- 194.168.4.100 ping statistics ---
5 packets transmitted, 3 packets received, 40% packet loss

round-trip min/avg/max = 10.000/673.333/1990.000 ms

 

Trace Statistics : traceroute to 194.168.4.100 (194.168.4.100), 30 hops max, 38 byte packets
1 * * *
2 popl-core-2a-xe-814-0.network.virginmedia.net (62.255.65.209) 20.000 ms 10.000 ms 10.000 ms
3 cache1.service.virginmedia.net (194.168.4.100) 30.000 ms !C 10.000 ms !C 10.000 ms !C
Trace complete.

 

 


Liddiard1985

You need to start your own thread otherwise information and advice starts getting mixed up.

*********************************************************************************************************************************************

Mike Robinson


Ex UK Armed Forces
Computer Based Training and Learning Designer for many of the world's Military Arms.
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